Tweets of 14-20 Sep 2010

Sep 20 23:30:11
RT @GaryLoper: Knowing is NOT enough; we must APPLY. Willing is NOT enough; we must DO ~ Goethe
tedcoine

Sep 20 23:26:07
RT @wimrampen @tdebaillon Importance of Non-Customers http://bit.ly/ck09Mh | There's difference between inactive and potential customer.
Choypw

Sep 20 22:55:08
#oow10 #scrm #crm Customers expect that you will know which channels they are in at any point.
pgreenbe

Sep 20 22:54:25
#oow10 #scrm #crm Customers don't sit still. Customers "hop across channels" - still expect consistency across channels.
pgreenbe

Sep 20 21:32:10
"The new economy =knowledge capital + relationship capital, buoyed by disruptive technology" via @Huffingtonpost http://huff.to/drlMxf
frogdesign

Sep 20 18:57:22
FREE article: Unleashing the Power of Marketing from GE's @bethcomstock and @stephenliguori and Ranjay Gulati at HBS http://s.hbr.org/dA706a
HarvardBiz

Sep 20 18:15:02
“A #brand is a living entity - enriched or undermined cumulatively over time, the product of a thousand small gestures.” -Michael Eisner
MichaelHinshaw

Sep 20 14:42:34
Engaged employees will deliver consistent +ve customer experience, which forms the basis of +ve #brand experience. #cem #crm #custserv
Choypw

Sep 20 14:39:59
Five Powers that Get Ideas off the Ground http://s.hbr.org/dmc4kz
HarvardBiz

Sep 20 14:12:59
@joepine I'm flattered to have your RT. Appreciate much!
Choypw

Sep 20 13:59:08
RT @Choypw: Loyalty is not something that can be taken for granted but is earned over time by delivering consistent experience touchpoints.
joepine

Sep 20 12:47:48
Loyalty is not something that can be taken for granted but is earned over time by delivering consistent +ve experience across touchpoints.
Choypw

Sep 20 12:20:24
Every interaction your customers have w/ your brand can... 1. Hurt it 2. Build it 3. Neither. Beware: #3 will kill you!
tedcoine

Sep 20 11:27:14
RT @Reaburn @guy1067 @NetworkTrends: You can’t get cust loyalty so stop trying http://ht.ly/2BnJc
Choypw

Sep 20 11:24:08
@mich8elwu People connect touchpoints to develop relationships?
Choypw

Sep 20 08:34:28
Always end your #sales meeting with a question: "Is there anything I need to know but I haven't asked?" Then keep your mouth shut. #crm
Choypw

Sep 20 08:04:57
Richard Branson's 4 Secrets to Business Success vs Top 10 Management Myths http://bit.ly/bX84qY Great post by @adam_hartung
thinktank_

Sep 20 01:42:53
Quality of touchpoint is more important than quantity of touchpoint. When quality is there quantity is guaranteed. #cem #cxm
Choypw

Sep 19 22:45:39
Beginnings matter!!!!!!
tom_peters

Sep 19 21:56:20
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce".
zappos

Sep 19 18:35:36
Thanks for the mighty kind RTs :-) @margareteward @conkennedy @ElectricCork @kencurtin @choypw @paulinesargent @moxys @Jabaldaia @fcollinsie
thinktank_

Sep 19 17:44:17
@Choypw: The chinese word guanxi has 2 connotations relationship and connections. their relationship is another post of itself.
mich8elwu

Sep 19 16:37:19
“Good advertising does not just circulate information. It penetrates the public mind with desires and belief.” Leo Burnett #quote
thinktank_

Sep 19 15:32:16
@nigellegg Appreciate the RT.
Choypw

Sep 19 15:28:06
RT @Choypw: Number of followers is not an indicator of success in #Twitter. Get real! #scrm // so true!
nigellegg

Sep 19 15:05:42
Number of followers is not an indicator of success in #Twitter. Get real! #scrm
Choypw

Sep 19 12:08:33
Wittgenstein’s 4 Principles of Communication http://bit.ly/aZ8BMr
wimrampen

Sep 19 08:41:14
@Choypw Bingo. But you need to understand how value is co-created by different resource integrators first before you can start
GrahamHill

Sep 19 08:40:12
RT @GrahamHill: RT @innovate: People Before Profits Is Wrong - http://su.pr/1xlxUf | Either way is wrong! Strike a balance between the two!
Choypw

Sep 19 08:34:26
RT @innovate: People Before Profits Is (Just Plain) Wrong - http://su.pr/1xlxUf - Steve McKee, Business Week
GrahamHill

Sep 19 08:15:08
RT @novaspivack Good article: How to create an ideavirus http://bit.ly/cUMhAL #marketing #ideavirus
IvanHernandez_

Sep 18 22:57:34
@Choypw :-)
ideas4all

Sep 18 22:51:34
@amf4u Appreciate the RT.
Choypw

Sep 18 22:50:59
@ideas4all Appreciate the mention.
Choypw

Sep 18 20:52:20
RT @Choypw: "Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker
amf4u

Sep 18 20:22:37
"Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker #business #management #leadership
Choypw

Sep 18 20:12:24
Winning is a byproduct of excellence, not the end goal. #business
Choypw

Sep 18 20:11:51
Letting go is necessary if excellence is the end goal. #business
Choypw

Sep 18 19:48:10
RT @spirospiliadis: Curious to see what you think re: value in use and co-creation value iand SDL, ihttp://bit.ly/cqJORC
GrahamHill

Sep 18 17:00:08
Thx Daryl RT @Choypw: RT @KetelboeterPR: Can the little things make the biggest difference? 100 thought starters http://bit.ly/advdoG #cem
9INCHmarketing

Sep 18 14:15:48
RT @KristinaEvey @ericjacques: Managing Customer Expectations http://t.co/7zSLjaf | Whose responsibilty? Firm? Customer? Or both? #cem #cxm
Choypw

Sep 18 11:21:05
@wimrampen: @davidcushman @joepine @bsdalton @mich8elwu @Choypw @buchanla @1CorporateHippy @DesignThinkers @segelstrom post #FF
ideas4all

Sep 18 11:07:50
I read, before I RT. #ff
Choypw

Sep 18 06:44:53
@davidcushman @joepine @ideas4all @bsdalton @mich8elwu @Choypw @buchanla @1CorporateHippy @DesignThinkers @segelstrom Thx 4 convo/RT's :)
wimrampen

Sep 18 05:32:57
RT @mich8elwu: Join the convos about how companies can affect their brand-customer relationship http://bit.ly/bB927d
wimrampen

Sep 17 22:59:02
Repeat, Repeat, Repeat - Repitition is Good! http://tinyurl.com/2u3artp (via @leadershipfreak) #leadership #ceo
KetelboeterPR

Sep 17 22:40:05
Can the little things make the biggest difference? 100 thought starters http://bit.ly/advdoG #purplegoldfish #cem (via @9inchmarketing)
KetelboeterPR

Sep 17 20:10:05
Sneak Peak: The Future Of Pop-Up Brand Experiences | http://anni.es/cWdRBL
cxpbootcamp

Sep 17 20:05:07
If you continually give, you will continually have. via @DrSteveBroe / #ff for wisdom
KnowledgeBishop

Sep 17 18:09:41
Can Excellence Be Scaled? http://bit.ly/cn6HBh
wimrampen

Sep 17 18:03:20
Common practice not always 'best practice' @guy1067 says dont follow BP. Do ur own thing! (@CustThermometer) http://bit.ly/95D4qq #custserv
bsdalton

Sep 17 17:49:51
The Limits of Strategy http://bit.ly/dmig90
wimrampen

Sep 17 16:26:28
Webcast Recording - Economics of Customer experience - Check it out https://www1.gotomeeting.com/register/741046393 #cem #cxm
LiorStrativity

Sep 17 16:18:19
People are lonely because they build walls instead of bridges. ~JosephFNewton #transformcork
thinktank_

Sep 17 15:05:07
Nobody Actually Reads Terms Of Service - http://anni.es/9KXjC1 ...so how do you provide a solid #custexp when expectations are off? #cxp
cxpbootcamp

Sep 17 13:53:19
When Storytelling Isn't Enough http://s.hbr.org/aZewEE
HarvardBiz

Sep 17 13:28:37
@Choypw thanks for the RT!
CustThermometer

Sep 17 12:46:47
How to Handle Surprise Criticism http://s.hbr.org/bFvOCe
HarvardBiz

Sep 17 09:08:33
RT @joepine: Frank Piller continues his great work on Customer Co-Creation http://bit.ly/dnmVSS
GrahamHill

Sep 17 08:28:57
Time to look beyond the loyalty hype: Why a Loyal Customer Isn’t Always a Profitable One http://tinyurl.com/3396n6c
GrahamHill

Sep 17 04:58:04
#NewTwitter is old @Twitter with new interface. Get basics right first! Offer backup! Move from emotional to rational! #cem #cxm #scrm
Choypw

Sep 17 04:50:13
RT @JCottin: Sometimes I miss the days when Blackberry & Apple were just names of fruit | Negative or positive brand experience? #cxm #cem
Choypw

Sep 17 04:00:40
Sometimes I miss the days when Blackberry and Apple were just names of fruit.
JCottin

Sep 17 03:12:33
RT @mattriopelle: Sherlock Holmes, Meet Customer Experience http://post.ly/y0Sl
DeliverBliss

Sep 17 03:05:28
@mich8elwu How would you compare relationship with guanxi? #CRM
Choypw

Sep 17 03:04:24
@tweetake I'm interested to pay for your backup services... how should I do it?
Choypw

Sep 17 02:35:02
Appreciate RTs @donnathach @juliebhunt @Carl_Eidson @ReadyTOFeedBack @juliov27612 @Lovtoo @Choypw
KnowledgeBishop

Sep 17 00:38:00
When Everyone Can See Your Supply Chain http://s.hbr.org/bqTY6W
HarvardBiz

Sep 16 21:00:06
What’s your Customer Experience Maturity Model? http://ow.ly/2FpCS #cex
Customer1CRM

Sep 16 20:45:13
Is Customer Lifetime Value a waste of time? >> http://anni.es/9RdYDP #cem #cxp
cxpbootcamp

Sep 16 20:26:00
Everyone should know that an exceptional guest experience is contingent upon an unbroken flow of quality service.
DisneyInstitute

Sep 16 20:17:40
Have you ever wonder what constitute a #relationship actually? http://bit.ly/cKozoW The #Sociology perspective of relationship #sCRM #CRM
mich8elwu

Sep 16 19:40:47
RT @eandtsmom: Coaching is not doing something for someone, but teaching them to do something themself. /via @mikemyatt #leadchange
KetelboeterPR

Sep 16 19:37:01
TY @ChareeKlimek @BSDalton @ChoyPW @JedLangdon @WedjaTours @All1Ann for RTs & @HeidiThorne @JCCarcamo @Reaburn @EricJacques for inspiration!
WriteTheCompany

Sep 16 19:20:04
How Virgin America's customer experience turns "boring to better" - http://anni.es/aTK2Fe #custexp #cem #cxp
cxpbootcamp

Sep 16 19:09:07
Continuing #eday: A user's guide to #servicedesign: what, how, cases and more .... http://bit.ly/d9EEve
EffectiveExp

Sep 16 18:58:43
New special topic PowerPoint slide sets from Tom: http://is.gd/fdKVC ^SD
tom_peters

Sep 16 17:04:12
Need to read @denispombriant "THe Howard Moskowitz Factor" Very imptnt insight about design of cust. exp. and uniqueness. http://ht.ly/2Fltk
pgreenbe

Sep 16 16:30:08
The Difference Between Hearing and Listening to Customers http://ow.ly/2Fdcz
Customer1CRM

Sep 16 15:05:19
Servant leaders reject self-focus, but protect their self-respect. #LeadChange
KnowledgeBishop

Sep 16 14:45:04
Top 17 must-reads on building a great service ethos #custserv http://bit.ly/9oaVWH
CustThermometer

Sep 16 14:32:23
@GrahamHill Not sure for emotions as mentioned in my previous tweet.
Choypw

Sep 16 14:22:19
Ace presentation from Gartner's Ed Thompson http://tinyurl.com/2wn28o3 from the CRM in 1 Day conference
GrahamHill

Sep 16 14:14:36
@Choypw They are all inextricably linked together in the perception of the experience as a whole. It is highly context dependent.
GrahamHill

Sep 16 14:13:27
Emotions first, feelings second, experiences last? ht @GrahamHill #cem #cxm
Choypw

Sep 16 14:11:15
My recent Extreme CRM Makeover keynote from the CRM in 1 Day conference http://tinyurl.com/39wqh7x All feedback very welcome via @Houhaaks
GrahamHill

Sep 16 14:02:01
Great thoughts from @pgreenbe on customer life flow http://bit.ly/dnDFJ7
joepine

Sep 16 13:56:22
@GrahamHill Please teach me as if I'm 5 how did I mix up emotions with feelings?
Choypw

Sep 16 13:49:53
@GrahamHill From customer's pov, I think experience is all that matters because it lasts.
Choypw

Sep 16 13:38:04
Appreciate your recent RTs: @McCthyConsultng @hdbrandtalk @Choypw @AnnieCorriveau @kencurtin @SavieCard @StevieGrainger @CreativeDynamix :-)
thinktank_

Sep 16 13:31:35
@Choypw You are mixing feelings with emotions again. Tut tut :-) PS. I hope you are not often sad
GrahamHill

Sep 16 13:00:17
@GrahamHill experience has little to do with emotion. I'm sad doesn't mean I have negative experience if dropping tears is my goal.
Choypw

Sep 16 12:54:47
@Choypw The consumer is not aware of their emotions but is aware of their feelings. Both are important in experiential decision making
GrahamHill

Sep 16 12:46:28
@GrahamHill lol! Are we speaking in the consumer language?
Choypw

Sep 16 12:40:34
@Choypw One would have thought quiet important, particularly as not all corporeal responses to stimuli generate cognitive feelings
GrahamHill

Sep 16 12:27:37
@GrahamHill How important is it to differentiate experience from emotions and feelings?
Choypw

Sep 16 11:58:20
@Choypw Now don't go mixing up emotions and feelings now http://tinyurl.com/2ubwuba :-)
GrahamHill

Sep 16 11:50:13
experience is nothing if it's not rationally relevant and emotionally unforgettable. #cem #cxm
Choypw

Sep 16 08:21:40
Note to Client: #Design is not just about making things look pretty, it's about getting customers what they really need #ttnotes
thinktank_

Sep 16 07:37:02
@Katie_Hatch Great to hear from you! :)
Choypw

Sep 16 05:23:03
@Choypw I agree! #Brands need -continuity. achieving & exceeding expectations then the customers will be partners, not loyal
Katie_Hatch

Sep 16 05:03:18
Forget loyalty. Do everything to make customers happy so they have "faith" in the brand. Faith is about believing without seeing. #cem #cxm
Choypw

Sep 16 03:49:11
The #fail Daily is out! http://bit.ly/9U5GbK ▸ Top story via @Choypw : Why I’m Tired of #Fail http://bit.ly/9kKtDc
fail_watch

Sep 16 03:49:11
FAIL Tweets: The #fail Daily is out! http://bit.ly/9U5GbK ▸ Top story via @Choypw : Why I’m Tired of #Fail: The #f... http://bit.ly/9kKtDc
FAILmaker

Sep 16 03:48:25
The #fail Daily is out! http://bit.ly/9U5GbK ▸ Top story via @Choypw : Why I’m Tired of #Fail
ccarmichael

Sep 16 03:40:55
Thanx for Wed RTs! @383charger @talentculture @GayleTurner @HotInMarketing @MichelleHerpich @gagan_s @3D_EXHIBITS @kbjake @Choypw @tjwalker
Brainzooming

Sep 16 03:20:01
Grateful for RTs and mentions @JohnHedtke @Emotivebrand @AIESECGermany @Choypw @marina0111 @Kmac4him @sanchezjb @AOAwisdomgirl
KnowledgeBishop

Sep 16 03:17:24
My Thanks to Nice People @NancyRichmond @tekiebelu @hemantmmehta @choypw @karenbice @rajivkumarluv @gagrin @brainzooming @rdonnellyLPN
InterviewAngel

Sep 16 02:21:36
RT @EricJacques Why I'm Tired of #Fail http://shar.es/07gNW - Excellent post by @AmberCadabra on tweeting #custserv failures
WriteTheCompany

Sep 16 02:10:02
@Choypw @DeliverBliss @shannonholato thx for the RT's today!
meannie

Sep 16 01:56:08
An example of when #Customer Self-#Service can start to tank - from @Reaburn - http://bit.ly/aRMCZg - #CustServ
WriteTheCompany

Sep 15 22:50:02
@dc_socialmedia @tonyvalkov @jeffreyKingman @jedlangdon @choypw thx for the RTs today!
cxpbootcamp

Sep 15 22:21:33
Are they every truly easy? If only... RT @sarah_gore: Three easy steps to customer service. http://bit.ly/bvTEdK
LindaIreland

Sep 15 20:25:29
The Role of Tomorrow's Leaders http://s.hbr.org/dh6qkv
HarvardBiz

Sep 15 18:30:07
#Tweeples live in the Tower of Babel! We just don't prefer to speak the common language and use same #hashtag.
Choypw

Sep 15 18:21:36
For #customerexperience, start using only #cxm instead of #cem #custexp #customerexperience. Please RT to make everyone's life easier.
Choypw

Sep 15 18:19:25
#Twitter is a mess. Too many #hashtag for #customerexperience. #cxm #cem #cxp #custexp Standardization impossible? Why?
Choypw

Sep 15 17:25:08
Great articles on customer engagement: Journal of Service Research http://bit.ly/afbNRw #custserv #cem #cxp via @PeterKerkhof
vanbael

Sep 15 16:55:56
Thank you @RuudWJanssen @easycraat @FranArbaiza @Choypw for RTs/comments. Ruud, tell me more about the transparency of digital media
joepine

Sep 15 15:34:57
Does #Patience Lead to Better Strategic Thinking & #Strategy? http://bit.ly/9wzy8a
Brainzooming

Sep 15 14:47:03
Digital media: customizable, reconfigurable, instantaneously accessible, universal, conversational, convergent. Missing anything?
joepine

Sep 15 14:45:12
TODAY: Your Customer’s Experience Can Make or Break You! How AT&T uses technology to enhance customer experience. http://ow.ly/2CpiU
BMAColorado

Sep 15 14:40:07
Obstacles To Customer Experience Success >> http://anni.es/9J0M6F #cem #cxp
cxpbootcamp

Sep 15 13:36:58
@Choypw I am grateful to know you, and look forward to seeing you here! :)
KnowledgeBishop

Sep 15 13:35:38
@KnowledgeBishop Thank you Bishop. I learn more each day. :)
Choypw

Sep 15 13:11:48
@Choypw It stand for "Hat Tip". It is not a RT (which is a quote). A Hat Tip is used to credit a person for the inspiration for a tweet.
KnowledgeBishop

Sep 15 13:07:42
"@tkanai1954 @CBWhittemore @Choypw @adriangostick @TanakaLaJunko @rsimie14 Thanks you for the RT & H have a great Wednesday!"
Hyken

Sep 15 13:06:12
Be #happy #3: Smile. #life
Choypw

Sep 15 13:06:11
RT @meannie: #CXP Truth #5 – The Law Of Diminishing Returns Applies To Some, But Not All, #CEM Initiatives « http://anni.es/aqlVf7
cxpbootcamp

Sep 15 13:02:20
Foul language is not bad language. It's just another experience driver. #cem #cxm
Choypw

Sep 15 12:51:12
Buyer Experience Innovation: 5 Management Principles http://goo.gl/fb/HwZjB #customerservice
YourCustomers

Sep 15 12:51:07
Why care about peak/end rule when experience is a flow? #cem #cxm
Choypw

Sep 15 12:47:37
There is no innovation without creativity. Yet creativity alone, without action, can never result in innovation.
SmartStorming

Sep 15 12:33:05
@KnowledgeBishop What does h/t mean?
Choypw

Sep 15 12:22:21
Why Service Wins Every Time – Danny Brown >> http://anni.es/cpTmiR #custserv #cem (via @Choypw @cxpbootcamp)
jedlangdon

Sep 15 12:12:01
Creatively & Interactively Shaping a Hotel Experience http://bit.ly/bWoQFt #services #engagement #video
Brainzooming

Sep 15 08:44:24
The customer is not king, says Alan Mitchell on @BrandRepublic http://ht.ly/2Esxu
MyCustomer

Sep 15 07:00:03
Why Service Wins Every Time – Danny Brown >> http://anni.es/cpTmiR #custserv @cem #cxp
cxpbootcamp

Sep 15 06:37:35
RT @ariegoldshlager: [C.K. Prahalad on Next Practices] Best Practices Get You Only So Far: http://bit.ly/cRmt9Y #innovation
lindegaard

Sep 15 05:35:32
RT @SteveVargo: Thx @wimrampen; I am a fan of Lucy's,@lixindex, work: RT From user-centred design 2 designing 4 service http://bit.ly/dfiJSR
Choypw

Sep 15 05:30:25
RT @DisneyInstitute: At Disney, we have a saying – “It may not always be our fault, but it is our problem.”
Choypw

Sep 15 05:29:04
RT @stevedenning: Key to long term profitability? Enhancing the customer experience. http://bit.ly/9EJkV7 #radicalmanagement
Choypw

Sep 15 05:28:11
RT @KnowledgeBishop: Common sense is the foundation of #custserv! via @LouImbriano / AWESOME!
Choypw

Sep 15 05:23:12
RT @tedcoine: Business is all about people: helping them, serving them, befriending them. Most leaders miss that truth. #custserv
Choypw

Sep 15 05:20:36
RT @TickYes: The 90/10 Rule of Analytics: 90% of analytics is about people; 10% is about tools & technology
Choypw

Sep 15 01:16:12
Regarding retention, when products and price are equivalent, #custserv IS the differentiator.
KnowledgeBishop

Sep 15 00:05:02
That "extra mile" between memorable service and the truly unforgettable? Walk it. #custserv h/t @Choypw
KnowledgeBishop

Sep 14 22:19:50
Thx f RTs+Mentions also to @nandoaires :-) @laneleite7 :-) @mehlert @jabaldaia @amits_28 @JuliaGil @Choypw @alexisvaz @andrehr @DrncPno
berenicering

Sep 14 17:26:07
@Choypw Thanks for the RT!
Adobe

Sep 14 17:01:59
RT @cxpbootcamp: RT @customerphrases: Employee Engagement Is Key To Improving Service Delivery http://bit.ly/crn5Kb #custserv
Choypw

Sep 14 17:01:29
RT @ColinShaw_CX: The Empathetic Customer Experience - Beyond Philosophy http://ow.ly/2E4ZR
Choypw

Sep 14 17:00:51
RT @mich8elwu: RT @LithiumTech: Think engagement vs. Touch points when u move to deploying your social success plans. #getreal10 #smm
Choypw

Sep 14 17:00:19
RT @kenblanchard: Perceptions – Window of Opportunity: http://ht.ly/2E62B
Choypw

Sep 14 16:13:57
RT @joepine: Excerpt from @nickbilton brand new book: "Internet generation is looking for personalized experiences" http://nyti.ms/d2Iy6N
Choypw

Sep 14 16:13:21
RT @ColinShaw_CX: A Baby Boomer customer experience | Beyond Philosophy http://ow.ly/2DTEx
Choypw

Sep 14 16:12:24
RT @Customer1CRM: Obstacles To Customer Experience Success http://ow.ly/2DZuA May 10 Survey of companies identifying 11 obstacles #cex #cem
Choypw

Sep 14 16:11:34
RT @ColinShaw_CX: Measuring emotion in a Customer Experience - http://ow.ly/2E48y
Choypw

Sep 14 16:01:11
Thanks @ChoyPW @Reaburn @BethDockins @LoriMoreno for RTs ... & @KateNasser @BSDalton @Reaburn for inspiration. Very appreciated!
WriteTheCompany

Sep 14 15:03:56
@Choypw ahaha... good point, although i tried to forget that movie after i watched it!
responsetek

Sep 14 14:09:31
RT @GrahamHill: Simply brilliant: A new way of teaching... and learning. Flip-thinking http://bit.ly/9Uzxks via @berenicering
Choypw

Sep 14 14:08:53
RT @Hyken: Customer Loyalty http://bit.ly/cGCtkz Another article worth reading!
Choypw

Sep 14 14:08:07
RT @HarvardBiz: Change This - The HERO Compact: Empowering Your Employees to Compete in Todays Economy http://bit.ly/c5tISJ #empowered
Choypw

Sep 14 13:21:18
Be #happy #2: Get drunk. You'll forget all those unhappy moments! #life
Choypw

Sep 14 13:19:08
RT @JeanneBliss: Tons of tweets about great customer experience already today. Keep it up! @adobe @nordstrom @kmart @arturiaofficial
Choypw

Sep 14 13:18:52
RT @ericjacques: Simple 20 years of research on business excellence - all boiled down to ONE picture: http://tiny.cc/ufqgy
Choypw

Sep 14 10:35:13
RT @Brainzooming: RT @Choypw: #Twitter is fun, but once you become addicted to it, you've lost your life. It's time… http://goo.gl/fb/I4k6m
Seo_Profit

Sep 14 10:33:43
RT @Brainzooming: RT @Choypw: #Twitter is fun, but once you become addicted to it, you've lost your life. It's time to refocus. <-Facebook?
bobdejonge

Sep 14 10:29:34
@Choypw Daryl - thanks for the RT on the Purple Goldfish. Let me know if you catch any.
9INCHmarketing

Sep 14 05:07:22
Be #happy #1: Read a book. No book is bad if you know how to read it. #life
Choypw

Sep 14 05:05:58
@numbercrunchers Appreciate the RT.
Choypw

Sep 14 04:00:16
Empowerment is about letting go so that others can get going.
kenblanchard

Sep 14 03:28:23
RT @mpace101: bar higher or service worse? Consumers rpt downward trend in #custserv sat| The Social Customer http://bit.ly/ct6rzb <combo?
bsdalton

Sep 14 02:56:44
RT @Choypw: RT @Choypw: #Twitter is fun, but once you become addicted to it, you've lost your life. It's time to refocus.
numbercrunchers

Sep 14 02:40:05
#cem Truth #4 – Customer Experience Is About The Succesful Marriage Of Perception, Emotion, And Logic >> http://anni.es/a10dit
cxpbootcamp

Sep 14 02:37:28
@responsetek What scene do you still remember in Titanic, assuming that scene means something to you? Not the end but the violinists for me.
Choypw

Sep 14 02:35:01
Grateful for RTs @nerio123 @Houthum @Choypw @alisadat @RomanStanek @spoonen @jcfrinak @webtechman @Belezaenatureza @RevRhodes @lrmeyer747
KnowledgeBishop

Sep 14 02:33:37
#Twitter is fun, but once you become addicted to it, you've lost your life. It's time to refocus.
Choypw

Sep 14 02:27:50
@Choypw thanks for the RT
bsdalton

Sep 14 02:07:50
RT @rickross10: Call Center Confidential: The Underbelly of Customer Centricity http://bit.ly/aBef6c
joepine

Sep 14 01:51:37
Top 5 Regrets of the Dying http://bit.ly/bFqdpZ via @PatrickLRogan This is something everyone should read.
InterviewAngel

Sep 14 00:59:07
Enhance #customer experience by channeling your energy. @BSDalton channels his thoughts on how - http://bit.ly/adCKEC
WriteTheCompany

Sep 14 00:25:04
7 Ways to Make Your Customers Feel VALUED http://j.mp/d1EwW4 /via @dennissnow #custserv
DeliverBliss

Tweets of 7-13 Sep 2010

Sep 13 21:18:32
New Study Released - "Customer Experience is The Path To Profit" 2010 Strativity Study-http://www.cnbc.com/id/39147241 #cem #cxm #experience
LiorStrativity

Sep 13 20:05:06
YES!! --> Employee engagement is a force behind success >> http://anni.es/b1MuMl #cem #cxp #custexp #in
cxpbootcamp

Sep 13 19:50:02
@Choypw I would think people remember the end experience the most... after all, it's the last impression, right?
responsetek

Sep 13 19:30:34
How about space, time, and matter? RT @Klingmann_Arch: How do brands engage space? Tell us! http://ow.ly/2uI79
joepine

Sep 13 19:30:19
Now about our next book: - Customer Experience Future Trends http://ow.ly/2DdGK
ColinShaw_CX

Sep 13 19:27:03
@ekolsky says Change Management about 5 things - People, Process, Technology, Measurement, Governance #edelmansocial
juliangay

Sep 13 18:26:05
A fact of #life: after Monday and Tuesday even the calendar says W T F... #resources #planning #custserv
Choypw

Sep 13 18:19:23
People never forget relevant experiences. And they don't really remember peak/end experiences! #cem #cxm
Choypw

Sep 13 18:10:54
RT @carolyn_ray: What's your Purple Goldfish? (Hint: it's about GLUE or G.iving L.ittle U.nexpected E.xtras) http://bit.ly/4YVnBU #custserv
bsdalton

Sep 13 17:49:06
How difficult is it to be #happy? #life
Choypw

Sep 13 15:49:53
The business of consumer empowerment: Why it's time to ditch customer control http://ht.ly/2DrBL
MyCustomer

Sep 13 14:56:00
From the Future Foundation, Revolution of the real world shopping experience http://bit.ly/cc46DF
joepine

Sep 13 14:30:16
First define your Mission (Biz objective) --> Then People, Processes and Tools. --- Tools should always come last (pun intended) ;-)
ericjacques

Sep 13 14:16:30
#cem Truth #4 – Customer Experience Is About The Succesful Marriage Of Perception, Emotion, And Logic >> http://anni.es/a10dit
cxpbootcamp

Sep 13 13:51:05
RT @Aimee_Lucas: RT @cxpbootcamp: Why Service Wins Every Time >> http://anni.es/9giWbQ #custexp #cem #cxp #custserv <great post!
LindaIreland

Sep 13 13:49:22
Nice. RT @arikhanson: Complaining is an art form. Great post by @conversationage today about how to do it the right way http://bit.ly/dgiaIn
LindaIreland

Sep 13 13:05:43
There's a differenece between unforgettable and memorable. Walk the extra mile. Go for unforgettable experiences! #cem #cxm
Choypw

Sep 13 12:46:34
RT @ariegoldshlager: [Buyer-Centric Revolution] Why now? http://bit.ly/bj8EkY Are mainstream customer really ready for #VRM yet?
GrahamHill

Sep 13 12:40:07
The Next Big Movement: Natural Conversations http://s.hbr.org/bunD1u
HarvardBiz

Sep 13 12:13:16
When Meaning Is Meaningless http://goo.gl/fb/FXEF0 #sales
YourCustomers

Sep 13 10:38:45
Thanks for RTs! @TheVirtualCFOs @CustomColorCorp @talentculture @myned_wyned @Choypw @thomasbabuj @DarionJMiller @Eduarea @Lrasquilha
Brainzooming

Sep 13 09:53:10
by @DonPeppers: The critical misconception undermining customer service http://bit.ly/do32GP #custserv
wimrampen

Sep 13 09:02:31
@escapeintolife @keithalink @Choypw @AquaVelvet : ) thanks all
r27

Sep 13 08:15:04
Management Tip: Focus on the Now, Not the Audacious Goal http://s.hbr.org/9jp9Ee
HarvardBiz

Sep 13 06:11:09
When result is the goal, use "I." When success is the goal, use "we." #management #leadership #bizwiz
Choypw

Sep 13 04:37:26
@Choypw Thanks for the RTs! Have a great day.
cxpbootcamp

Sep 13 03:51:47
@marc_c_mandel Appreciate the RT.
Choypw

Sep 13 02:09:01
Innovation and the Value of Brainstorming http://bit.ly/dpsUBc #innovation #creativity
Brainzooming

Sep 13 02:00:05
What Makes Good Leaders GREAT? A #leadership blog post: http://bit.ly/cZSXpL
KnowledgeBishop

Sep 13 01:33:09
If you're not teaching readers or making them think differently, you have to be highly entertaining. #blogchat
DavidSpinks

Sep 13 00:09:58
RT @9inchmarketing: New post: It's not about the chocolate chip cookie, its what the cookie represents http://bit.ly/9ZpR3t #custserv #cem
tedcoine

Sep 12 23:30:04
RT @ixdalansing: A Great User Experience Extends Beyond The Website: http://bit.ly/bO80bH
cxpbootcamp

Sep 12 23:07:01
What @karlfisch can teach us about innovation . . http://bit.ly/dgwO2Q (via@TelegraphNews)
DanielPink

Sep 12 22:52:14
Pareto was right, but...//RT @richardsedley The value of the last mile: A customer experience story http://bit.ly/cxwpuu
agenciaforeplay

Sep 12 21:13:08
New #customerexperience stat of the week: IT has it. http://bit.ly/cgWQ8N
LindaIreland

Sep 12 21:00:04
Interesting: Customers willing to pay for for things they can handle - http://anni.es/9XS6qf (why online is always cheaper?)
cxpbootcamp

Sep 12 19:10:02
Why Service Wins Every Time >> http://anni.es/9giWbQ #custexp #cem #cxp #custserv
cxpbootcamp

Sep 12 18:01:14
RT @Choypw: Everyone has 2 basic needs: rational and emotional. What kind of experience are you creating to meet those needs? #cem #cxm
marc_c_mandel

Sep 12 17:45:02
Is CRM the answer to better customer loyalty? http://anni.es/bwWVvj (develop better relationships faster, perhaps?) #cem #cxp
cxpbootcamp

Sep 12 16:48:42
Everyone has 2 basic needs: rational and emotional. What kind of experience are you creating to meet those needs? #cem #cxm
Choypw

Sep 12 15:35:03
A person's true wealth is the good he or she does in the world. – Mohammed
colourlovers

Sep 12 15:31:53
Repository of useful service design tools Tools http://ow.ly/2o3VR via @Cogiva
r27

Sep 12 14:43:40
LAUNCH of the BMW Group Co-Creation Lab http://bit.ly/cAZd8z
wimrampen

Sep 12 14:26:15
fix your policies & procedures and see how ur customers and CSRs embrace u (via @katenasser) http://bit.ly/93XTzj #cem #custserv
bsdalton

Sep 12 14:07:16
Simplifying customer experience into usable terms (and a fine effort w/ Prezi) via @deliverbliss http://bit.ly/9bIhVZ #cem #crm #custserv
bsdalton

Sep 12 13:26:54
The business of customer empowerment by Alan Mitchell via @fredzimny #scrm http://fb.me/xlG9hiZg
Agotthelf

Sep 12 11:03:34
Experience, Experience, Experience http://bit.ly/99gDtX - thoughtful read about shades & shortcomings of "experience"
wimrampen

Sep 12 01:42:59
RT @Daffynitions: Loyalty is an emotion. Anyone who says you can't inspire loyalty is either ignorant or just plain stupid. #CustServ /Slam!
tedcoine

Sep 12 00:57:32
New Article - Money Talks: Tying Employee Compensation to the Customer Experience http://t.co/It1tYne
LiorStrativity

Sep 11 21:35:03
RT @gwhitely Excellent point. RT @LinkedInQueen: The social customer wants a different experience, plugging in the old tools will not work.
cxpbootcamp

Sep 11 21:18:26
RT @TopsyRT: You can’t get customer loyalty so stop trying http://bit.ly/apb4zv /Compelling. What do you think? #custserv
tedcoine

Sep 11 20:19:35
Beer is proof that God loves us and wants us to be happy. - Benjamin Franklin
tedcoine

Sep 11 15:03:01
Is CRM the answer to better customer loyalty? http://goo.gl/fb/Mk7T2 #customerservice
YourCustomers

Sep 11 12:48:52
@Lerou Appreciate the RT. Have a great weekend!
Choypw

Sep 11 12:34:31
RT @ariegoldshlager: [Pick of the Week] The Power of [Value] Co-Creation: http://bit.ly/actDpO
DeliverBliss

Sep 11 12:02:47
RT @ariegoldshlager: [Alan Mitchell] The business of consumer empowerment: http://bit.ly/cZRpNW Cc... @wimrampen @Jon_Ferrara
GrahamHill

Sep 11 10:33:25
RT @Choypw: Unforgettable #experience usually comes as a surprise, so be consistently inconsistent. #cem #cxm
Lerou

Sep 11 08:57:11
Unforgettable #experience usually comes as a surprise, so be consistently inconsistent. #cem #cxm
Choypw

Sep 11 08:50:30
@cxpbootcamp Ops... Sorry. I shouldn't have asked but it was just too tempting you know...
Choypw

Sep 11 08:01:55
@Choypw glad to connect! Was a bit taken back, have never been asked my ethnicity over Twitter. Haven't really thought about it much I guess
cxpbootcamp

Sep 11 04:56:34
Good read! RT @ariegoldshlager: [Alan Mitchell] The business of consumer empowerment: http://bit.ly/cZRpNW
wimrampen

Sep 11 02:40:02
Thanks for generous RTs this week @tadams_InMind @Choypw @lrmeyer747 and @juliov27612
KnowledgeBishop

Sep 11 02:20:02
Appreciate RTs @mikehenrysr @lrmeyer747 @james_generis @pdncoach @FrankEliason @Choypw
KnowledgeBishop

Sep 11 01:58:41
Currently reading a blog post titled Build Your Customer Empathy Engine. Watch Your Business Grow. - http://is.gd/f4ngO
JeanneBliss

Sep 10 23:40:04
Is your trusting cup half full, or half empty? Why believing your employees fuels your prosperity engine. http://bit.ly/96eX8M
JeanneBliss

Sep 10 21:40:16
Loving what you do isn’t enough. You have to elope with what you do. You have to tattoo what you do’s name on your ass.
nametagscott

Sep 10 20:57:19
TY sir. RT @WriteTheCompany: #FF! @Tips4Tech @ChoyPW @KateNasser @ExpertInService @NewWorkTrends @ZaneSafrit @LindsayFultz @Action_Jay
RussLoL

Sep 10 20:12:33
#FF! @Tips4Tech @RussLoL @ChoyPW @KateNasser @ExpertInService @NewWorkTrends @ZaneSafrit @LindsayFultz @Action_Jay @GearheadGal @JCCarcamo
WriteTheCompany

Sep 10 20:09:58
The Power to Pull Prosperity http://tinyurl.com/27xmtwz #pull
wimrampen

Sep 10 19:35:30
Employee Engagement, Part One: Defining the terms http://lnkd.in/4GMSvb
ideationz

Sep 10 19:13:34
Principle, Bravery, and the X Factor http://s.hbr.org/aQdaaP
HarvardBiz

Sep 10 18:56:36
Good Customer Loyalty article: Why some firms are better at customer retention than others http://bit.ly/afacSI
Hyken

Sep 10 18:10:05
The Easy Way to Customer Service Excellence » http://anni.es/avgcK8
cxpbootcamp

Sep 10 17:52:55
#Customer #Service Delivery: First What, Then How. More on that from @EricJacques - http://bit.ly/bNB7hm
WriteTheCompany

Sep 10 17:23:52
@cxpbootcamp Glad to connect with a Chinese on Twitter... well... I mean if you consider yourself a Chinese... :)
Choypw

Sep 10 17:10:57
#FF @KristinaEvey @DawnaMacLean @guy1067 @ManieBosman @PinkCrckr @Choypw @wallybock @Willie_Krause @carol_phillips enjoy your weekend
NewWorkTrends

Sep 10 17:07:40
Excellent blog post by @enthused Posture versus performance http://bit.ly/9Gw6Gt #customer #service #custserv #cem < must read.
vanbael

Sep 10 17:04:10
@sheratonmahwah @DeliverBliss @cxpbootcamp @Choypw Thank you for the Retweets! Have an AMAZING weekend.
Hyken

Sep 10 16:40:24
Nothing great was built in a day. It takes years to master any craft or trade. It takes years to develop wisdom,... http://fb.me/EG8viDYw
J_Canfield

Sep 10 15:32:16
NEVER trash your competitors. New Little BIG video (#39): http://is.gd/f4eOr ^SD
tom_peters

Sep 10 15:11:57
@Choypw My parents are, yes.
cxpbootcamp

Sep 10 15:05:10
Use your head to manage and your heart to lead. @thehrgoddess / #FF her to learn the subtleties of success
KnowledgeBishop

Sep 10 14:53:32
Good article on CEM: Building brands and revenues: Changing attitudes on customer experience http://tinyurl.com/2dm8uap
Hyken

Sep 10 13:25:01
The Competing Black Swans of Sustainability http://s.hbr.org/arCmr0
HarvardBiz

Sep 10 12:48:46
Call Center Confidential: The Underbelly of Customer Centricity http://s.hbr.org/bhvXak
HarvardBiz

Sep 10 10:46:43
"The Service Profit Chain" RT @thinktank_: Note to client-Put your staff 1st & customers 2nd - that way your customers will always come 1st
Brainzooming

Sep 10 10:16:09
RT @Aimee_Lucas: Catching up on my reading: Truths about Customer Experience series from @cxpbootcamp http://cxpbootcamp.com/ #cem
bsdalton

Sep 10 10:15:52
6 Keys to Being Excellent at Anything http://ht.ly/2z2rw v/ @HBR
thinktank_

Sep 10 10:13:32
RT @grahamhill: RT @fredzimny: Recommended Nouve's deck": Designing for tomorrow needs #servicedesign #cem http://ping.fm/Le8Np cc @reaburn
bsdalton

Sep 10 09:42:07
When do we have a need for anything? #cem #cxm
Choypw

Sep 10 08:06:14
Management Tip: 3 Ways to Drive Real Change http://s.hbr.org/aAUSiW
HarvardBiz

Sep 10 06:38:01
Exellent! @umairh on The Power of Pull: The Power to Pull Prosperity http://bit.ly/bV1XVF
timkastelle

Sep 10 03:34:22
What leads to high performance? People, customers, action. #business
Choypw

Sep 10 03:19:10
RT @FrankEliason #custserv homework read post by @enthused re: consistency in customer service: http://bit.ly/9Gw6Gt
pblackshaw

Sep 10 01:39:58
Honestly, I don't really think permission marketing is anything new. It's been in China for 5,000 years! If we reall… http://disq.us/m9zxu
Choypw

Sep 10 01:27:58
Based on the recco fr QualityServiceMarketing, my next read: The Art of #Engagement, fr Root Learning CEO Jim Haudan http://bit.ly/9y7oHx
Reaburn

Sep 09 20:30:53
RT @jayrtopper: RT @stephaniethum: Feedback is a gift. Especially negative feedback. #custserv
tedcoine

Sep 09 19:25:57
@tedcoine @jeffharbert @choypw @ladyelanorA permission feedback concept expanded here, would really value yr thoughts http://bit.ly/b6bsri
CustThermometer

Sep 09 18:45:06
Great @HarvardBiz Column: Redefining Failure http://ow.ly/2Bg2S
MichaelHinshaw

Sep 09 18:02:40
@RevezNexus Appreciate the mention.
Choypw

Sep 09 17:58:22
"The goal in marriage is not to think alike, but to think together." Robert Dodds | Same applies to #crm #cem #cxm #vcc
Choypw

Sep 09 17:56:27
"The ax forgets, the tree remembers." African proverb | So think twice act once. #life
Choypw

Sep 09 17:36:34
RT @ThisIsSethsBlog Seth's Blog: Loyalty http://bit.ly/cgjCdj
CustomerProfit

Sep 09 17:35:02
“Your brand is what they say about you when you’ve left the room” - Jeff Bezos founder of Amazon.com | via @jasonfalls | http://ht.ly/2BQF8
EyeTraffic

Sep 09 17:00:49
@Digitaltonto @guyauger @Choypw @txglennross @gpach01 @Adrianaology @WENOVSKI @j4ngis @wisdomlondon @Jabaldaia @DesignThinkers <2 B followed
RevezNexus

Sep 09 16:47:59
The Power to Pull Prosperity http://s.hbr.org/9VA0Ct
HarvardBiz

Sep 09 16:05:03
Quotes Uncovered: TV Catchphrases: The most memorable TV catchphrases of recent years. http://nyti.ms/axDDcd
freakonomics

Sep 09 15:56:50
Marketing to the Bottom of the Pyramid (via @ThisIsSethsBlog) http://bit.ly/9xQhCO
fastcompany

Sep 09 14:48:55
RT @Wallybock @mjasmus Appreciative Leadership http://bit.ly/9HXsRS Appreciation is so huge - must balance accountability
TheForumCorp

Sep 09 14:45:30
#CRM is simply about managing customer relationship. Understand customer thru segmentation. Understand relationship thru #touchpoint.
Choypw

Sep 09 14:34:34
#gh #crmin1day value co-creation: what do you bring to the table.. at the touchpoint to help customers create value..
wimrampen

Sep 09 14:27:39
#gh day 2: how do customers consume value? : 1 touchpoint at a time.. (not alone those w/ the company).. Map the experience & create persona
wimrampen

Sep 09 14:27:07
@Choypw walk a mile. Agree. Two way street tho too. Example - bad customer behavior in AT&T fan page
bsdalton

Sep 09 14:22:33
Start experiencing how customers experience, then create the kind of experience they want. #cem #cxm #custserv cc @bsdalton
Choypw

Sep 09 14:20:07
#gh VOC is not enough to understand what customers value #crmin1day
wimrampen

Sep 09 13:58:19
If bad things often happen to you, you probably deserve it.
tedcoine

Sep 09 13:44:37
The Asian Innovation Century? http://s.hbr.org/cwjt4d
HarvardBiz

Sep 09 13:43:17
Loyalty http://bit.ly/dvvibm /via @thisissethsblog
DeliverBliss

Sep 09 13:05:36
Buyer Experience Innovation: Why B2B CEO’s Must Make It Their Top Priority http://goo.gl/fb/EXGUi #customerservice
YourCustomers

Sep 09 12:42:14
@9inchmarketing @Choypw thanks Stan for RT.
bsdalton

Sep 09 12:37:50
Amen RT @bsdalton: RT @Choypw: Stop serving. Start experiencing! #custserv #cem #cxm < start creating experiences
9INCHmarketing

Sep 09 12:05:03
RT @grahamhill @designthinkers Ever noticed the similarity between Customer Journey Mapping and Value-in-Use? http://ow.ly/1qPTuR
davidhawdale

Sep 09 11:59:13
"Treat different customers differently, and reserve your highest level of respect for those that stand by you."-@thisissethsblog #custserv
bsdalton

Sep 09 11:30:06
RT @vanbael: @Choypw "The difference between a happy and an angry customer is not how she behaves, but how she's treated." #custserv #cem
CustThermometer

Sep 09 10:47:19
RT @Choypw: Stop serving. Start experiencing! #custserv #cem #cxm < start creating experiences
bsdalton

Sep 09 10:20:53
A feature is not a benefit unless it is a solution to a need. #marketing #sales #experience
Choypw

Sep 09 09:30:10
Observational marketing: What can your firm learn from Peter Kay??? http://ht.ly/2BBMh #marketing
MyCustomer

Sep 09 09:05:15
The difference between a happy and an angry customer is not how she behaves, but how she's treated. #custserv #cem insp by GB Shaw & @choypw
vanbael

Sep 09 09:01:14
@Choypw Let's throw it out there then. Should be common knowledge… but so often forgotten.
vanbael

Sep 09 09:00:41
@vanbael lol! You read my mind! Couldn't agree more! I like this much!!!
Choypw

Sep 09 08:58:34
@Choypw What about this "The difference between a happy and an angry customer is not how she behaves, but how she's treated." #custserv #cem
vanbael

Sep 09 08:54:07
"The difference between a lady and a flower girl is not how she behaves, but how she's treated." George Bernard Shaw #cem #cxm #life
Choypw

Sep 09 08:49:06
Management Tip: Create Mutual Mentoring Relationships http://s.hbr.org/9Fnjow
HarvardBiz

Sep 09 08:32:44
Stop serving. Start experiencing! #custserv #cem #cxm
Choypw

Sep 09 07:18:48
Stop serving! Try experiencing! #custserv #cem #cxm
Choypw

Sep 09 06:59:39
@NewWorkTrends Identify the origin of conflict first? | #Sustainability is about 3Ps: planet, people and profit. #business
Choypw

Sep 09 06:37:32
"Not to take action is the only unacceptable behavior." ABB's modus operandi 3/3 | How about do right things at right time? #management
Choypw

Sep 09 06:36:37
"To take action and do the wrong things is the next best." ABB's modus operandi 2/3 | As long as it ain't fatal! #management
Choypw

Sep 09 06:35:51
"To take action and do the right things is the best behavior." ABB's modus operandi 1/3 | Why not do right things right? #management
Choypw

Sep 09 06:31:53
"Leading publications have a natural tendency to exaggerate highs and lows of company's performance." Phil Rosenzweig | Whom can you trust!?
Choypw

Sep 09 06:16:19
"Stories are a way that people try to make sense of their lives and their experiences in the world." Phil Rosenzweig 3/3 #business
Choypw

Sep 09 06:15:56
"A report is above all responsible for providing the facts, without manipulation or interpretation." Phil Rosenzweig 2/3 #business
Choypw

Sep 09 06:15:25
"It's useful to make the distinction between reports and stories." Phil Rosenzweig 1/3 #business
Choypw

Sep 09 02:20:02
Appreciate RTs @thehrgoddess @NewWorkTrends @brandleadership @Choypw @iluvMarthasVY @MomInManagement @endrocn @cfidurauk @juliov27612
KnowledgeBishop

Sep 09 01:57:47
RT @TopsyRT: You can’t get customer loyalty so stop trying http://bit.ly/apb4zv Terrific article! Congrats!
JeanneBliss

Sep 09 01:50:04
To evoke the best in people, give people your best—respect, consideration, compassion and love.
J_Canfield

Sep 09 01:01:32
How can negative #customer reviews be an opportunity? @ZaneSafrit can tell you - http://bit.ly/bv51Ft - #CustServ
WriteTheCompany

Sep 08 23:41:36
RT @Marcio_Saito: Are users of #Twitter and #Facebook their "customers"? Or are we their "products"? |we are the co-creator of their product
mich8elwu

Sep 08 23:37:36
RT @GaryLoper: All truths are easy to understand once they are discovered; the point is to discover them ~ Galileo Galilei /Great one!
tedcoine

Sep 08 23:17:41
RT @MVineyarder: Frustrated by the (lack of) customer service at FaceBook? Ponder this: You are not their customer - you are their product
tedcoine

Sep 08 21:50:02
Advice is what we ask for when we already know the answer but wish we didn't. -Erica Jong
MichaelHinshaw

Sep 08 21:20:13
@CustThermometer @jeffharbert @choypw @ladyeleanorA I like that (permission marketing idea) a whole lot!
tedcoine

Sep 08 21:01:26
For Customers and Prospects, Experience Trumps Perception http://goo.gl/fb/b78lm #sales
YourCustomers

Sep 08 20:47:19
Employee engagement is a force behind success http://goo.gl/fb/YyZRW #customerservice
YourCustomers

Sep 08 19:49:52
Employees pride = Exceptional Customer Experience. Leaders and not CEO owns that pride. You cant escape it. #cem #cxm
LiorStrativity

Sep 08 19:20:03
RT @Michael_Force How should marketing create that customer experience? http://bit.ly/ForceReport143
MichaelHinshaw

Sep 08 19:10:05
The Empathetic Customer Experience [Video] | Beyond Philosophy http://ow.ly/2B1kr
ColinShaw_CX

Sep 08 18:29:09
Is Sharing Negative Comments About Your Company Too Risky? http://t.co/moiTuRs via @AddThis
JeanneBliss

Sep 08 18:07:52
interview with Alan Murray: The WSJ Essential Guide to Management: "Much of our management knowledge is obsolete." http://bit.ly/b8n2gK
stevedenning

Sep 08 17:44:18
"Habits are persistent, developing their own inertia." Neale Martin #cem #cxm
Choypw

Sep 08 17:42:58
#Brand promise is an unwritten contract! #experience #cem #cxm
Choypw

Sep 08 17:41:55
Positive #brand #experience is the key to successful customer habituation! Customers must trust the brand to automate a purchase. #cem #cxm
Choypw

Sep 08 17:40:03
Reading: "Managing the Value in Customer Experience" http://ow.ly/2Bfuz /via @deliverbliss
MichaelHinshaw

Sep 08 17:37:59
@CustThermometer @tedcoine @jeffharbert @ladyeleanorA > Permission marketing from Godin? It's always important to earn the right to advance.
Choypw

Sep 08 17:34:11
You only have one chance to make a first impression. Don't screw it up. Undoing a bad first impression is difficult. #crm #cem #cxm
Choypw

Sep 08 16:55:10
RT @brandweek Food Network, Kellogg's Think Outside Cereal Box http://bit.ly/9Nw0zp #business #branding #strategy #marketing
MichaelHinshaw

Sep 08 16:50:32
@tedcoine @jeffharbert @choypw @ladyeleanorA perhaps it's time to extend Seth Godin's concept of permission marketing to feedback?
CustThermometer

Sep 08 16:02:03
"If any element creates a shock, it can interrupt the habit-forming process." Neale Martin #cem #cxm #marketing
Choypw

Sep 08 16:01:24
"To form a habit, every facet of the #experience plays a role." Neale Martin #cem #cxm #marketing
Choypw

Sep 08 14:52:36
How is it possible to exceed expectations when customers expect so much? #marketing #crm #cem #cxm
Choypw

Sep 08 14:41:10
Research has shown that there is no strong correlation between satisfaction and repurchase! #marketing
Choypw

Sep 08 14:05:02
It costs 300% more to MAKE a customer than to KEEP one. http://bit.ly/bQLYr7 via @ShellyKramer #custserv
KnowledgeBishop

Sep 08 13:47:59
lululemon athletica's Retail Experience http://goo.gl/fb/XkfdY #customerservice
YourCustomers

Sep 08 13:37:35
Success does not come from being the best in one of the value disciplines, but becoming the habitual choice of customers. #business #cem
Choypw

Sep 08 13:24:15
Thanks @fivenineteen @tedcoine and @choypw! Appreciate the RT's
Emotivebrand

Sep 08 13:10:05
Facebook Places – an opportunity for a customer experience? | Beyond Philosophy http://ow.ly/2B1jD
ColinShaw_CX

Sep 08 12:40:55
Memory: The Great Relationship Builder http://bit.ly/aWNk9p from @cubanalaf #relationships
Brainzooming

Sep 08 12:14:36
If You Want to Be Original, Start from a Different Box http://s.hbr.org/cSQmex
HarvardBiz

Sep 08 12:07:13
RT @Customer1CRM: Summary of Forrester's The State Of Customer Experience 2010 http://ow.ly/2AUdg #cem I see clear progress since Feb. You?
vanbael

Sep 08 10:26:56
"How little we know, how much to discover." Frank Sinatra #business
Choypw

Sep 08 10:15:16
What leads to high performance? A focus on profitable growth or profitable sustainability? #management #business
Choypw

Sep 08 08:20:23
Management Tip: Want Power? Start Small http://s.hbr.org/bRhX6t
HarvardBiz

Sep 08 07:29:43
@wimrampen Build stronger relationships between, not just with your Customers < Great reminder. Very powerful yet often overlooked.
vanbael

Sep 08 06:48:47
Focus on next practice instead of best practice?-http://bit.ly/bQvEPO @MarshaCollier cc @KnowledgeBishop
Choypw

Sep 08 06:23:30
RE: @deliverbliss P2: Customer experience definitely is not customer service. Customer-service should be experience-dr… http://disq.us/m5bcd
Choypw

Sep 08 05:24:11
New Blog Post: Customer Experience via Prezi http://bit.ly/d4Zx5K
DeliverBliss

Sep 08 05:08:21
@Choypw Best practoce is go where they are. In my upcoming book I try to define thru demographics http://amzn.to/bMr6HX cc @KnowledgeBishop
MarshaCollier

Sep 08 05:05:37
@KnowledgeBishop @MarshaCollier Will it be win-win to identify right type of bait to lure the fish to where we want them to be? #custserv
Choypw

Sep 08 04:56:15
@NewWorkTrends Always focus on "people" when there is conflict? Because people are the root of all evil? #sustainability #business
Choypw

Sep 08 03:30:01
TY for RTs and mentions @Choypw @tatn @ReadyTOFeedBack @Reaburn @iluvMarthasVY @anagoelzer @tedcoine @rethanick
KnowledgeBishop

Sep 08 03:20:02
Grateful for RTs @andy_mcf @smargaretc @Choypw @jeannebliss @CustThermometer @KateNasser @sarahmaddox @LadyEleanorA
KnowledgeBishop

Sep 08 03:15:02
Appreciate RTs @NitroMojo @eGain @Choypw @LakotaEagle @iluvMarthasVY
KnowledgeBishop

Sep 08 03:05:28
RT @tedcoine @Bri222 @KnowledgeBishop @ronaldskelton > Companies are nice to people because they want to make more money. #custserv
Choypw

Sep 08 03:02:07
Thank you @Choypw, for your support!
KnowledgeBishop

Sep 08 03:01:57
Customers want relationships with other customers, not firms. #custserv #crm #business
Choypw

Sep 08 02:15:32
RT @kr8tr: @bsdalton Being everywhere badly is worse than being nowhere. Find a focus, and focus. #custserv <wud agree w that!
bsdalton

Sep 08 02:05:03
Empowerment means you have freedom to act; it also means you are accountable for results.
kenblanchard

Sep 08 02:03:15
TY @pricingright @Chris_Eh_Young @Choypw @shawnmcpike @ReadyTOFeedback @JoeCascio @EYellin @mpace101 @MarshaCollier #custserv
Reaburn

Sep 08 01:58:39
RT @fivenineteen: RT @Emotivebrand: "There are too many people, and too few human beings." ~Robert Zend
tedcoine

Sep 08 01:56:51
RT @kr8tr: @bsdalton Being everywhere badly is worse than being nowhere. Find a focus, and focus. For us, it is here. Will change #custserv
tedcoine

Sep 08 01:55:56
RT @Choypw "The most effective, most creative problem solvers engage in a process of metathinking, or thinking about the thinking" Frederick
studioloraine

Sep 08 01:54:27
RT @EYellin: It depends on how you define relationships. Customers & companies usually have diff. definitions. #custserv
bsdalton

Sep 08 01:52:19
RT @mommysbazaar: loyalty will bring referrals which will bring more customers #custserv / Exactly!
KnowledgeBishop

Sep 08 01:50:02
If you continuously exceed customer expectations, you'll achieve the ultimate #custserv goal: LOYALTY - Dennis Gershowitz
KnowledgeBishop

Sep 08 01:49:26
Companies want relationships w/ customers much more than vice-verse. Ironic, given how each treats the other. #custserv
tedcoine

Sep 08 01:47:09
@Choypw Hi and thanks for stopping by this evening's #custserv chat!
royatkinson

Sep 08 01:45:09
RT @danperezfilms: @jantallent@JeffreyJKingman @millerfinch @mjayliebs Customers 1st want their problems solved; relationship 2nd. #custserv
tedcoine

Sep 08 01:41:55
RT @LouImbriano: If you have multiple channels of custserv, then consistency of service & execution must permeate through all./YES!!!
tedcoine

Sep 08 01:39:06
@Chris_Eh_Young: @Choypw @reaburn No doubt. Today, you may also need to "dabble", just to understand where they might go tomorrow #custserv
Reaburn

Sep 08 01:38:16
RT @JeffreyJKingman: RT @millerfinch: RT @mjayliebs: Do customers want relationships? #custserv /Commodity? B2B? Service? Big "ifs"
tedcoine

Sep 08 01:36:32
@Choypw @reaburn You can't be everywhere but you can be where the largest numbers of your customers are. You need to be there. #custserv
Chris_Eh_Young

Sep 08 01:33:55
@Reaburn @action_jay if u understand ur customers' preference or can create superior experience, i'd say b gr8 at one. #custserv
bsdalton

Sep 08 01:29:39
“Be everywhere” isn't strategic. Know where your customers are, what they expect, & deliver to those standards gets you more. #custserv
Reaburn

Sep 08 01:27:42
RT @bsdalton: customers not experts on business but experts on their experience and what rates good vs poor #custserv
tedcoine

Sep 08 01:26:17
Did you know that 2/3 of shoppers begin the shopping process online? #AppLounge #LDF #10x10 #retail
method_inc

Sep 08 01:15:23
RT @MarshaCollier: "Fish where the fish are" #custserv
KnowledgeBishop

Sep 08 01:15:05
@bsdalton So then, no such thing as driving customer to a company preferred channel? Is it, serve customers wherever they show up? #custserv
Reaburn

Sep 08 01:15:02
Meet them where they ARE and give them what they NEED. #custserv
KnowledgeBishop

Sep 08 01:04:32
@KnowledgeBishop another way for folks to follow the chat: http://tweetchat.com/room/custserv #custserv
eric_andersen

Sep 08 01:02:25
Easy to follow at http://twubs.com/custserv (there's a pause button and it auto-inserts the hash tag) #custserv
MarshaCollier

Sep 08 00:14:43
How does the journey look like? what are the milestones? How do we measure success? key issues client is struggling with #cem #cxm
LiorStrativity

Sep 08 00:13:48
At a client - Customer experience is still associated with how we delievr not what we deliver. Its time to combine both #cem #cxm
LiorStrativity

Sep 07 23:30:27
Thanks for the RTs @paulaelzer @adrianswinscoe @choypw about the Prof SM mkt list and about my Customers Rock! blog post.
bcarroll7

Sep 07 22:10:02
This may be the toughest rebranding ever. Well, besides brussels sprouts. http://ow.ly/2AGxo
MichaelHinshaw

Sep 07 22:04:01
@feserran @StrategySummit @StoryRoute @Customer1CRM @responstek @carlitos8away @lorijovest @Choypw @ITXcorp Thanks for the RT!
Hyken

Sep 07 21:37:48
Navigating The Cross-Channel Experience http://bit.ly/cg9EWY
CEB_MLC

Sep 07 21:00:13
Give your customer culture a kick-start. Use these flashcards to lead internal meetings and make change! http://bit.ly/9YM7Db
JeanneBliss

Sep 07 20:47:30
RT @Bri222: RT @KnowledgeBishop: Companies make more money when they're nice to people. RT @ronaldskelton #custserv
tedcoine

Sep 07 20:44:16
RT @Reaburn Marketing to foster existng relationships, not searchng 4 next transaction. @bcarroll7 in a gr8 post http://bit.ly/aK9yz1 (thx!)
bcarroll7

Sep 07 20:05:05
RT @aorbeth American Apparel: A Branding Tragedy http://ht.ly/2Aj2u [Like us, aging gracefully can be tough for brands that were once cool.]
MichaelHinshaw

Sep 07 19:49:58
RT @EricJacques #Customer #Service Excellence Examples: http://t.co/VWYxDp0 < Excellent experience!
WriteTheCompany

Sep 07 19:29:38
Lesson Eleven | Movements Move People to Believe http://bit.ly/brc10p
DeliverBliss

Sep 07 19:18:06
Why you buy? #Brand #experience? Customer experience? Or both? Which is more important? #cem #cxm
Choypw

Sep 07 19:09:56
Zappos Delivers. Early. http://bit.ly/927c5N /via @reaburn
DeliverBliss

Sep 07 19:03:03
#Brand experience influences both customer and employee #experience! #cxm #cem
Choypw

Sep 07 19:00:44
But what is old #experience? Are the attractions at Disney old? #Brand experience is one thing; customer experience another! #cem #cxm
Choypw

Sep 07 18:54:45
What got you here today won't get you there tomorrow! Think out of the box! Dump old #experience! Innovate new one! #cem #cxm
Choypw

Sep 07 18:51:38
6 ways to celebrate people skills from @KateNasser to prepare for National #Customer #Service Week - http://bit.ly/cbgoRr
WriteTheCompany

Sep 07 18:39:58
How customer loyalty is preferred over satisfaction: http://t.co/SaxbFhy
Hyken

Sep 07 18:22:15
What creates customer loyalty? http://goo.gl/fb/DEXmU #customerservice
YourCustomers

Sep 07 18:15:04
Reading: "Customer Loyalty: Warmth, Competence Are Key" http://ow.ly/2AjF4
MichaelHinshaw

Sep 07 17:42:42
Examples Of Good Customer Service – 10 Ways To Do Better on ezinereporter.com http://tinyurl.com/25dzvkl
Hyken

Sep 07 17:20:27
RT's are much appreciated; THX! @Reaburn @LindaIreland @creativecloggy @bsdalton @danperezfilms @tdebaillon @ggheorghiu @Choypw @themaria
wimrampen

Sep 07 16:48:20
Six Ways to Supercharge Your Productivity http://s.hbr.org/d82jlA
HarvardBiz

Sep 07 16:30:13
Does there really exist a jack-of-all-trades? http://ow.ly/2Al4V
MichaelHinshaw

Sep 07 16:30:00
Attitude – It’s Our Choice: http://ht.ly/2AC7C
kenblanchard

Sep 07 15:38:05
The business model for selling virtual goods - #virtualgoods #bm #servicedesign - (on EE blog) - http://bit.ly/aDj8Lf
EffectiveExp

Sep 07 15:36:48
RT @GetBillG: A biz experience that changed my company. A little story on my blog. http://bit.ly/1X8Fs Thanks @joepine and Jim Gilmore
joepine

Sep 07 15:23:58
American Express: Continuing its Focus on Providing Superior Customer Service | Customer Management IQ http://t.co/tFx3Ovt via @AddThis
JeanneBliss

Sep 07 15:04:29
RT @joepine: Dell overtook Acer as #2 after losing in past 5 years because of no #marketing experiences! > Or pride... Lack of #innovation.
Choypw

Sep 07 15:01:56
Multiple perspectives provide diversity for #innovation: http://ow.ly/2AwuV (via @ChicagolandCmbr)
TalentCulture

Sep 07 14:51:20
@Choypw HP #1 in PCs; Dell overtook Acer as #2 after losing both spots in past 5 years or so -- again, because of no marketing experiences!
joepine

Sep 07 14:49:08
@joepine Who's #1 in PCs now?
Choypw

Sep 07 14:48:00
Thanks Bill! RT @GetBillG: Time is running out to experience this one of a kind gathering of customer experience peeps http://bit.ly/bqTbZH
joepine

Sep 07 14:46:51
Brand 'Warmth' Key To Loyalty, Purchase Intent http://bit.ly/cqFb3Q #mediapost
CustomerProfit

Sep 07 14:45:00
Dell, still the world's premier mass customizer, back to #2 in PCs. When will it finally create marketing experiences?
joepine

Sep 07 14:43:31
Solid advice: Improve Your Website by Removing These Four Things : http://bit.ly/9vbdBq
MarketingProfs

Sep 07 14:39:04
RT @Marcio_Saito: Customer Loyalty is no longer enough. Next stop: Customer Advocacy. http://bit.ly/cL8mOC #custserv #cem #crm #scrm
tedcoine

Sep 07 14:10:04
Are you showing your customers the love? http://ow.ly/2AhMK #custserv
lorijovest

Sep 07 14:08:16
Escape the Economy of Followers http://bit.ly/beisMf | wonderful read
wimrampen

Sep 07 14:02:01
MadeForOne.com looking for YOUR story on how you mass customize http://bit.ly/bXoElU
joepine

Sep 07 14:00:33
@customerphrases Appreciate much the RT.
Choypw

Sep 07 13:59:15
RT @ericjacques: In case you missed it: Why are my customers quietly defecting? http://ow.ly/2AuwJ #custserv #leadership /A Must-Read!
tedcoine

Sep 07 13:49:57
Quote of the day: Have your skills become commodities? http://bit.ly/alaDNm (via the Pink Blog)
DanielPink

Sep 07 13:48:35
I am listening to the Customer Experience Show Episode 1 show by Customer Experience on #BlogTalkRadio - http://tobtr.com/s/944220
JeanneBliss

Sep 07 13:46:27
Jobs 2.0: Nice Work If You Can Get It http://s.hbr.org/cL4IbW
HarvardBiz

Sep 07 13:21:47
Yo! That’s A Nice Way To ‘Delight’ A Customer! http://goo.gl/fb/T1y6r #customerservice
YourCustomers

Sep 07 12:54:44
RT @Choypw: Customers do not want to make choices! Just help them buy. That's customer centricity. Read their mind! #cem #crm #marketing
customerphrases

Sep 07 12:47:50
Case Study: Time to Take a Stand? http://s.hbr.org/b04JJ3
HarvardBiz

Sep 07 12:21:06
To succeed on the path to change, say Dan Heath and Chip Heath, you have to eliminate ambiguity: http://is.gd/eYZDD
fastcompany

Sep 07 11:36:50
RT @wimrampen: RT @ariegoldshlager: [Customer Service] What’s the state of customer service? http://bit.ly/bNib4J #custserv
bsdalton

Sep 07 10:43:34
@Choypw Helping them create better value (in use) likely is a better way to increase wom & reduce attrition...
wimrampen

Sep 07 10:35:06
Customers do not want to make choices! Just help them buy. That's customer centricity. Read their mind! #cem #crm #marketing
Choypw

Sep 07 10:30:02
Emotional rooms, Emotional brands, Emotional customer experiences | Beyond Philosophy http://ow.ly/2AnHJ
ColinShaw_CX

Sep 07 09:45:02
If your #brand isn't being considered at first #touchpoint, what does it mean? What can you do to be in the pic again? #cem #cxm
Choypw

Sep 07 09:24:34
The first #touchpoint always starts with a need, and begins in mind. #cem #cxm
Choypw

Sep 07 08:25:02
Ryanair: "Getting from A to B shouldn't be pleasant/ enriching, but quick, efficient, affordable, safe." #servicedesign http://bit.ly/9kNLNI
EffectiveExp

Sep 07 06:48:23
@stevevargo @desigthinkers Ever noticed the similarity between Customer Journey Mapping and Value-in-Use? http://tinyurl.com/ykg9qwb
GrahamHill

Sep 07 04:52:09
The importance of customer experience in a down economy http://www.clearaction.biz/PDFs/CEM_DownEconomy_ExecSummary.pdf
JeanneBliss

Sep 07 04:23:35
@LindaIreland China is always ready for a better #customerexperience. Who's not by the way? To be or not to be, that is the question! #cxm
Choypw

Sep 07 03:53:17
Good ?. It's what they'll pay for that counts. RT @ardinger: Is China ready for a better customer experience? - http://su.pr/2GHxXv
LindaIreland

Sep 07 03:49:03
Quick, fun post: Can it ever be too early to talk #customerexperience? http://bit.ly/9nuVNW
LindaIreland

Sep 07 02:54:14
RT @Choypw: RT @tedcoine: RT @Lifehackersha: Quality & service focus: not an objective but a mentality #custserv http://goo.gl/fb/L1wFH
Reaburn

Sep 07 02:41:27
RT @wimrampen: RT @j4ngis: "Write your own map" http://bit.ly/chJJBQ (by @timkastelle) "be different in a way that makes a difference"
Reaburn

Sep 07 00:10:03
People without information cannot act responsibly. People with information are compelled to act responsibly.
kenblanchard

Sep 07 00:00:08
The wise leader uses process to enable progress, rather than the reverse. #LeadChange #bizwiz
KnowledgeBishop

Tweets of 31 Aug-6 Sep 2010

Sep 06 21:00:36
Thx @Digitaltonto @guyauger @Choypw @txglennross @gpach01 @Adrianaology @WENOVSKI @j4ngis @wisdomlondon @Jabaldaia @DesignThinkers 4 RT's :)
wimrampen

Sep 06 20:54:27
RT @GrahamHill: RT @ariegoldshlager D Norman #servicedesign Product Is More Than the Product: http://bit.ly/cRza7x
wimrampen

Sep 06 20:49:49
Stop Selling - Selling is admitting product is not naturally attractive. Focus on innovating,creating naturally attractive experience #cem
LiorStrativity

Sep 06 19:35:02
Emotional rooms, Emotional brands, Emotional customer experiences | Beyond Philosophy http://ow.ly/2zXQj
ColinShaw_CX

Sep 06 19:00:25
RT @ariegoldshlager: On value and value co-creation: A service systems and service logic perspective. http://bit.ly/ca4Dya Via: @GrahamHill
DeliverBliss

Sep 06 18:26:10
RT @Lifehackersha: 'Quality and service focus' is not an objective but is a mentality #custserv #leadership http://goo.gl/fb/L1wFH
tedcoine

Sep 06 18:00:08
Do not confuse motion and progress. A rocking horse keeps moving but does not make any progress. RT @nerio123
KnowledgeBishop

Sep 06 17:49:21
Customer Service — Customer Loyalty Wins Sales http://tinyurl.com/22velnh Great article by Gary Wollin
Hyken

Sep 06 17:28:24
RT @nyredhead311: A happy employee is a better worker + a happy customer will keep coming back=better $$$$$$/YES!!!
tedcoine

Sep 06 17:12:11
@ariegoldshlager Norman's article sets out why service-dominant logic is the future of innovation http://tinyurl.com/ovzlek cc @stevevargo
GrahamHill

Sep 06 15:32:13
Competitive Strategy - How to Win Business by Being a Nuisance http://bit.ly/c8QWsp #strategy
Brainzooming

Sep 06 15:25:01
Successful brands of the future: content is key http://bit.ly/dfmnTJ
pratapdsingh

Sep 06 15:14:37
How to design and communicate a consumer-focused sustainability strategy, interview with Robert Nuttall http://ht.ly/2A6jo #green #marketing
MyCustomer

Sep 06 13:58:34
The seven rules of business branding http://ht.ly/2A4jO #marketing
MyCustomer

Sep 06 13:53:29
Mindset: Your employees are your customers. Your coworkers are your customers. Your employer is your customer. Spoil them all.
tedcoine

Sep 06 13:33:12
Follow Wegmans Motto: "Employees First. Customers Second." Stockholders? Don't even make the list. #custserv
tedcoine

Sep 06 12:58:53
Your smile didn't matter http://j.mp/ajrzv5
DeliverBliss

Sep 06 04:57:13
Nice one, but how do we balance where they conflict? RT @Choypw: #Sustainability is about 3Ps: planet, people and profit. #business
NewWorkTrends

Sep 06 03:20:01
TY for RTs & mentions @Choypw @JMonrouzeau @lrmeyer747 @SyllogEsthete @Pursebrat @Wedge @RogerBoneno @lynnelee @NSRiazat
KnowledgeBishop

Sep 06 03:05:02
TY for RTs & mentions @lrmeyer747 @Choypw @SyllogEsthete @brandleadership @savvyplanners_c @KateNasser @reviveyourdream @mikehenrysr
KnowledgeBishop

Sep 06 02:50:02
TY for RTs & mentions @brandleadership @lrmeyer747 @Choypw @JMonrouzeau @czaucha @BridgetHaymond @smaxbrown @TeriAulph
KnowledgeBishop

Sep 06 01:56:30
Green is dead... hello blue + new 3Ps of #marketing-http://bit.ly/aCKDJM
Choypw

Sep 06 01:54:04
#Sustainability is about 3Ps: planet, people and profit. #business
Choypw

Sep 06 01:05:02
A mutual understanding is ever the firmest chain. - Emerson via @L_A_Johnson
KnowledgeBishop

Sep 05 19:44:12
Simply bad design. Arrivals times but no clock! http://yfrog.com/55z94j #KolnBonnFlughafen
GrahamHill

Sep 05 19:01:20
RT @futurescape: Understanding Why Customers Leave May Be More Important Than Understanding Why They Come http://bit.ly/9kTUuO
wimrampen

Sep 05 18:12:43
RT @fgossieaux: McKinsey -WOM is 1y factor behind 20-50% of purchasing decisions - http://bit.ly/av0Asc | It took McKinsey to work that out?
chrisabutler

Sep 05 18:05:12
#touchpoint is part of touchline. Each touchline has a purpose. Every touchpoint has to deliver positive #experience to continue touchline.
Choypw

Sep 05 16:57:54
Do you know how to #smile? #cem #cxm
Choypw

Sep 05 15:16:18
"The most effective, most creative problem solvers engage in a process of meta-thinking, or thinking about the thinking." Matthew Frederick
Choypw

Sep 05 14:35:46
Thanks you for the retweets! @stevebillingham @donharkey @FrankEliason @bsolanki @ProfPod @Choypw
Hyken

Sep 05 14:05:06
Don't fall in love with things that can't love you back. via @RascalTweets
KnowledgeBishop

Sep 05 12:47:44
RT @GrahamHill: RT @jmraventos: The importance of making things better and cheaper for customer AND simpler for staff http://bit.ly/bEjnSE
ericjacques

Sep 05 12:05:02
True power is not found in controlling others but in controlling oneself.
KnowledgeBishop

Sep 05 10:40:04
No one ever became great by trying to keep up w/ the competition. Blaze a trail! #leadership #leadchange
tedcoine

Sep 05 09:50:00
RT @jmraventos: The importance of making things better and cheaper for customer AND simpler for staff http://bit.ly/bEjnSE from HBR
GrahamHill

Sep 05 08:21:34
The Right Way to Be Wrong http://bit.ly/a0NvdN very thoughtful post about proving your right.. and wrong
wimrampen

Sep 05 08:09:23
RT @jeanlucr: 4 Things You Need to Know About Influence http://j.mp/d1gri1 #complexity
wimrampen

Sep 05 07:46:08
Sam Walton said "Customers have all the best ideas and they have all the money". Treat them with respect http://bit.ly/9xQji4 #fail
GrahamHill

Sep 05 05:49:25
"Three levels of knowing: simplicity, complexity, and informed simplicity." Matthew Frederick | Where are you? #life #bizwiz #management
Choypw

Sep 05 03:25:01
Greatful for RTs and mentions @KatlegoMog @tadams_InMind @tedcoine @LizDeLoach @Choypw @Kura_Kimanna @Abby_the_IA
KnowledgeBishop

Sep 05 02:20:06
Easier said than done... RT @Earl52: "You must develop a complete disregard for where your abilities end." - Paul Arden
Brainzooming

Sep 05 02:19:43
Examining trust as a key to great experiences http://tinyurl.com/25rfmfx
armano

Sep 05 01:09:27
@bsdalton ...or that there's only one way of delivering the experience that works.
Reaburn

Sep 05 00:56:31
35 Entertaining 404 Error Pages - http://mash.to/2zDTi
mashable

Sep 05 00:05:06
The more I learn, the more I realize how little I still know. Humbling! RT @tedcoine
KnowledgeBishop

Sep 04 21:11:45
RT @glfceo: The ad that uses YouTube brilliantly http://bit.ly/dfrMbI | indeed brilliant, b sure 2 type something after u select your choice
mich8elwu

Sep 04 21:04:17
We have a responsibility to actively participate in creating the world we would like to see ...Think it, Be it, Do it!
SallyMMiller

Sep 04 21:02:26
@mich8elwu @nedkumar cool.. I like circles, as long as they don't turn in downward spirals ;)
wimrampen

Sep 04 20:46:17
@wimrampen @nedkumar I do hear +s & -s from ex-cust too, but like i said they drive consideration, but usually not the final action, for me
mich8elwu

Sep 04 20:35:49
Employee #experience is about interaction with heart... interaction between employee and workplace. #cem #cxm
Choypw

Sep 04 20:32:10
@wimrampen @nedkumar someone who use the product before may make me aware of brand, but won't be the decision breaker
mich8elwu

Sep 04 20:30:21
Any one way of seeing is a way of not seeing.
tim_hurson

Sep 04 20:26:08
Customer #experience is about interaction with 5 senses... interaction between customer and employee. #cxm #cem
Choypw

Sep 04 20:25:01
#Brand #experience is about interaction with mind... interaction between firm and customer. #cem #cxm
Choypw

Sep 04 20:05:09
Leading others is a like moving a string. Pulling it as you move forward is easier than trying to push it. RT @WPowellCoaching
KnowledgeBishop

Sep 04 19:46:27
My job is to make sure that I have the right people in the right place, and then I stay out of their way. - Randy Watson, CEO, Justin Brands
tedcoine

Sep 04 19:38:08
RT @mikehenrysr: Leaders: Be Gr-r-reat! by @Knowledgebishop #LeadChange http://bit.ly/cHeWGn /Must-Read!!
tedcoine

Sep 04 19:31:02
RT @tedcoine: RT @MarkOOakes: Don't focus on outdoing others. Outdo yourself > Yes!
Choypw

Sep 04 19:20:09
RT @MarkOOakes: Don't focus on outdoing others. Outdo yourself
tedcoine

Sep 04 19:18:35
The illiterate of the 21st century will not be those who cannot read & write, but those who cannot learn, unlearn & relearn - Alvin Toffler
tedcoine

Sep 04 19:04:33
"I think, therefore I am." René Descartes #life #quote
Choypw

Sep 04 19:03:39
"A good building reveals different things about itself when viewed from different distances." Matthew Frederick | Same to #experience #cxm
Choypw

Sep 04 19:01:47
There is no good nor bad #touchpoint, but only good or bad #experience. Don't confuse touchpoint with experience. #cem #cxm #marketing
Choypw

Sep 04 18:54:35
"Companies achieving competitive separation will be focused on next practices, not best practices." CK Prahalad #bizwiz #business
Choypw

Sep 04 18:40:02
RT @johntodor: Clever example of delivering the customer experience not the product - sharp knives. http://nyti.ms/bGm1u9
ErikPosthuma

Sep 04 18:25:20
@Choypw Yes, I was reading your chain of thoughts and really loved that quote. The same is true for me.
KnowledgeBishop

Sep 04 17:57:59
#Brand experience is experienced by customer, delivered by employee, co-created by both customer and employee. #cem #cxm #marketing
Choypw

Sep 04 17:09:58
@KnowledgeBishop That's an old tweet... but still appreciate much the RT.
Choypw

Sep 04 17:05:02
I tweet because I want to learn, not because I want to be sold. RT @Choypw
KnowledgeBishop

Sep 04 17:03:44
Marketing to foster existing relationships, not in search of the next transaction. @bcarroll7 in a great post http://bit.ly/aK9yz1
Reaburn

Sep 04 17:03:03
Is there any difference between 1+1>2 and 2+2=5? Why 2+2=5 when 1+1>2 means the same thing? #bizwiz #marketing
Choypw

Sep 04 16:40:02
RT @responsetek: The Customer Experience is... http://ow.ly/2yL3b (via @themarketingguy and @Choypw )
ErikPosthuma

Sep 04 15:40:03
RT @Choypw: RT @DeliverBliss: Sizzler Embraces Customer Experience Competencies http://bit.ly/ctI5M7
ErikPosthuma

Sep 04 15:17:48
Hyken RT @ericjacques Customer Service Excellence Examples: http://t.co/VWYxDp0 < Excellent experience!
Hyken

Sep 04 14:41:59
Yep, that's true RT @Choypw: Was asked why I like lines of falling dominos. It's the impact on performance. Really: http://bit.ly/1dihTO SLG
AveusLLC

Sep 04 14:40:03
RT @DeliverBliss: CE Truth #1 - No One Is Delivering A Perfect Customer Experience 100% Of The Time http://j.mp/c0hLk3 /via @meannie
ErikPosthuma

Sep 04 14:10:03
My video wrap up of the brilliant #DK10 http://ow.ly/2xqXS w/slides+transcript+pics cc: @aden_76 @prestolee @Choypw @bougakov @Digitaltonto
Visible_Banking

Sep 04 14:01:02
RT @LarryTolpin: Brands are Like People: We Like Them Warm & Competent -Integrity the Best Loyalty Prog http://bit.ly/bQvuGI via @ForbesCMO
LindaIreland

Sep 04 13:59:27
In Building Business, It’s Nearly Never Too Late for Four Things http://goo.gl/fb/tBcck #sales
YourCustomers

Sep 04 13:20:38
First #touchpoint begins in mind. #cem #cxm
Choypw

Sep 04 13:18:41
#Brand can choose to win customers at first touchpoint, or subsequent touchpoints. Win at first, win everything. #cem #cxm
Choypw

Sep 04 08:23:23
Caveat emptor: If you focus on the Customer Experience it does NOT make you customer centric http://tinyurl.com/tg100920
GrahamHill

Sep 04 06:45:01
RT @servicedesigntv: Latest Defenition / Description of Service Design Work http://bit.ly/brUeUw
ErikPosthuma

Sep 04 04:54:37
"@mfauscette writes: Evolution of Change: Signs 4 the Future of Business http://bit.ly/9TqsDx Abt. redefining value points
wimrampen

Sep 04 02:13:47
@WriteTheCompany TYVM #FF shout w/ @ChoyPW @Tips4Tech @TraciBrowne @HeidiThorne @EdPerratore @BillBlase @TabithaDunn @DavidRozansky
danrevans

Sep 04 01:18:51
A World Without E-mail: One Man’s Vision of a Social Workplace: http://bit.ly/bGMTzv
armano

Sep 04 01:00:09
Gorgeous grey -> Kishan Does Grey http://ow.ly/2xiHO
colourlovers

Sep 04 00:02:48
More Peeps to #FF! @WriteTheCompany @ChoyPW @TraciBrowne @HeidiThorne @EdPerratore @DanREvans @TabithaDunn @DavidRozansky @YEYO_Tequila
iluvMarthasVY

Sep 03 23:20:23
Read @Fortune's article on Gaming Economies, featuring Method's @AdamDole http://bit.ly/blfhl8 #10x10 #gaming #mint #nike #foursquare
method_inc

Sep 03 22:55:05
Managing only for profit is like playing tennis with your eye on the scoreboard and not on the ball.
kenblanchard

Sep 03 22:17:21
Why We Like What We Like http://ht.ly/2yIh5 Fascinating stuff from @Jabaldaia
thinktank_

Sep 03 21:42:27
RT @MarkTamis: RT @IncMagazine Understanding the Consumer of the Future http://bit.ly/bCqyu7 #scrm
wimrampen

Sep 03 21:40:03
Communicating value http://ow.ly/2yUkN #CustServ
responsetek

Sep 03 21:18:29
How Learning to Draw Can Make You a Better Writer http://post.ly/vUXa
rcbonayatwork

Sep 03 21:15:07
Sizzler Embraces Customer Experience Competencies http://bit.ly/ctI5M7
DeliverBliss

Sep 03 20:55:46
Customer Experience Truth #1 - No One Is Delivering A Perfect Customer Experience 100% Of The Time http://j.mp/c0hLk3 /via @meannie
DeliverBliss

Sep 03 20:38:19
@WriteTheCompany Appreciate the mention.
Choypw

Sep 03 20:16:02
#FF Faves2! @ChoyPW @Tips4Tech @TraciBrowne @HeidiThorne @EdPerratore @BillBlase @DanREvans @TabithaDunn @DavidRozansky @ILuvMarthasVY
WriteTheCompany

Sep 03 19:58:47
#Research is just the expensive form of fortune-telling. #management
Choypw

Sep 03 19:46:23
Is there any research that proves that #research means nothing? I want a copy please. #business #bizwiz
Choypw

Sep 03 19:29:55
RT @ZumbaInDallas: “A half-truth is a whole lie”~ Yiddish Proverb
KevinMinott

Sep 03 18:23:11
The Evolution of the Business Model Concept (Anders Sundelin) http://bit.ly/ahHkhY
adfig

Sep 03 18:03:01
Emotions can be faked, but #experiences are real. #cem #cxm @responsetek
Choypw

Sep 03 16:46:12
Every day is a new beginning. The question is, when do you choose to begin?
J_Canfield

Sep 03 16:07:56
Some insight & humor for you on a Friday - strategy execution quotes from real leaders http://slidesha.re/dzrYZh
TheForumCorp

Sep 03 16:00:13
Why we must measure emotion – Steven http://ow.ly/2yXxY
ColinShaw_CX

Sep 03 15:44:52
"interactive experience" too often means building something that is out of sync with how the typical participant uses technology
armano

Sep 03 15:19:01
Excerpt of @mrhoffman's new book Customer Worthy: "Get Invited Into Your Customer’s Network" http://bit.ly/cFbwTG
joepine

Sep 03 15:12:02
Amen, brother! RT @kimkorn: Regenerative Management makes sense: http://bit.ly/c9DzKy
joepine

Sep 03 15:00:17
@Choypw Interesting perspective! I would think happiness + #experience would be related. #CEM
responsetek

Sep 03 14:59:46
Thanks @responsetek, @choypw, @DigitalPassport for RT's.. also, check out @artpetty, @leadershipfreak & @johnbaldoni - great work #FF
TheForumCorp

Sep 03 14:43:52
Solving vs. Selling. http://bit.ly/cr2udx
armano

Sep 03 14:38:02
And @rstephens "Advertising is the tax you pay for being unremarkable." http://bit.ly/dBq55o
joepine

Sep 03 14:18:44
Just met with @brandexpedition on his brand expedition journey! http://www.brand-expedition.eu Great discussion of many brands.
joepine

Sep 03 14:02:36
All innovations get measured by the marketplace. The trick is to get a preview before you launch.
MARTYneumeier

Sep 03 13:36:28
RT@ty_sullivan #FF @servicebandwgn @IncreaseProfit @JorgeCollazo @ChareeKlimek MEET @Choypw @charles_causey @KristinaEvey @AgustinaP
corey_smith

Sep 03 13:34:09
#FF @servicebandwgn @IncreaseProfit @JorgeCollazo @ChareeKlimek MEET @corey_smith @Choypw @charles_causey @KristinaEvey @AgustinaP
ty_sullivan

Sep 03 13:27:59
Does Your Company Suffer from Process Attention Deficit Disorder? http://s.hbr.org/9eVYuo
HarvardBiz

Sep 03 12:42:48
The Empathetic Customer Experience [Video] | Beyond Philosophy http://ow.ly/2z2hV
ColinShaw_CX

Sep 03 11:47:19
Storytelling is powerful. That's why Tom argues to turn your brand into a story. TLBT Video #38: http://is.gd/eT3s8 ^SD
tom_peters

Sep 03 11:24:06
Seven Challenges to Combining Human and Automated Service http://tinyurl.com/3xg65tr HT @stevevargo @ireneclng
GrahamHill

Sep 03 10:51:54
Every day we have another chance to make a difference.
jeffpulver

Sep 03 10:30:03
The Empathetic Customer Experience [Video] | Beyond Philosophy http://ow.ly/2yXxf
ColinShaw_CX

Sep 03 09:32:43
Your marketing helps shape expectations. But are you delivering a matching customer experience? Promise Index http://tinyurl.com/3xrxn7q
GrahamHill

Sep 03 09:27:00
The Art of Momentum: Why Your Ideas Need Speed http://ht.ly/2yXzj @the99percent #creativity #design #innovation #entrepreneurs
thinktank_

Sep 03 09:16:38
BP Group Customer Expectations Management (Outside-In) method http://slidesha.re/a476x9 Is this just old wine in a new bottle?
GrahamHill

Sep 03 08:50:13
Does anyone know how the BP Group measures successful customer outcomes http://bit.ly/djoczT Their literature is a bit vague?
GrahamHill

Sep 03 08:40:02
RT @Choypw: RT @EffectiveExp: Future of shopping centers is about creating experiences and place making. http://bit.ly/9LZV24...
ErikPosthuma

Sep 03 08:32:15
Management Tip: 3 Ways to Improve Performance Reviews http://s.hbr.org/chGIPu
HarvardBiz

Sep 03 06:20:41
#experience is a flow, so the start and end of experience do not matter at all! #cem #cxm
Choypw

Sep 03 05:27:57
"Love your enemies, bless them that curse you, do good to them that hate you, and pray for them." Mt 5:44 | Stephen Hawking is only human.
Choypw

Sep 03 05:19:52
BBC News - Stephen Hawking: God did not create Universe http://www.bbc.co.uk/news/uk-11161493 | Does it matter? In #God I Trust!
Choypw

Sep 03 04:37:44
@gennaharris Sorry but I'm a bit lost... you're referring to... | Analytics vs creative intuition &/or inspiration? how about a progression.
Choypw

Sep 03 04:35:53
@OMGFactsAnimals I think it's not necessary for you to RT @OMGFactsAnimals. I'm only interested in @OMGFacts. TY.
Choypw

Sep 03 03:23:14
There is no relationship between emotion and #experience! Happiness does not necessarily imply positive experience. #cem #cxm
Choypw

Sep 03 03:23:01
Happiness=Positive experience?-http://bit.ly/9pgV7X #cem #cxm
Choypw

Sep 03 03:18:16
@Choypw Analytics vs creative intuition &/or inspiration? how about a progression from one to the other;then we may be able to reconstruct.
gennaharris

Sep 03 02:35:02
Grateful for RTs and mentions @RossLeadership @Choypw @mitwa_tw @Rashida48 @PuranaJeans @iwiseman @juliov27612 @skip7547
KnowledgeBishop

Sep 03 02:31:15
What Experience Would You Like with That? http://t.co/Sk6ILvI
JeanneBliss

Sep 03 02:30:15
Honored to be in this new Strategy +Business article on the current state of customer experience. http://tinyurl.com/2fczlrn
JeanneBliss

Sep 03 02:22:07
#experience is the evaluation of value created at #touchpoint. #cem #cxm
Choypw

Sep 03 01:33:21
Is service experience an #experience or #custserv? #cem #cxm
Choypw

Sep 03 01:11:22
Thank you for the RT! Have a great week. @carlitos8away @Rob_Wallis @Choypw @Langevin
Hyken

Sep 03 00:36:29
RT @xanpearson: "Treat people as if they were what they ought to be, and you help them to become what they are capable of being." ~Goethe
mich8elwu

Sep 03 00:36:07
RT @2cre8: Six Keys to Being Excellent at Anything http://bit.ly/bEjjt0 Harvard Business Rev RT @writer_sheri | darn, i only do 5 of these 6
mich8elwu

Sep 02 22:20:24
I really appreciate all the RTs of my post! Thanks! @dawnamaclean @Choypw @tedcoine @jedlangdon @TraceyHanwell @WriteTheCompany @responsetek
ericjacques

Sep 02 21:35:02
Trust is the seed of a good customer experience with all parties involved - customer, employees, and organization.. http://ow.ly/2yL7F
responsetek

Sep 02 21:15:02
The Customer Experience is... http://ow.ly/2yL3b (via @themarketingguy)
responsetek

Sep 02 21:05:03
Customers remember the start and end of their experience with ur biz the most. Do you have purposeful experiences at both points? #cem
JeanneBliss

Sep 02 20:54:02
Customer and Company Value, You Must Define Both http://goo.gl/fb/a4HIQ #customerservice
YourCustomers

Sep 02 20:40:41
RT @RLavigne42: Thx RT @roonoid: Valuing the process over the outcome is a philosophy for failure. (via @BilalJaffery)
GrahamHill

Sep 02 20:37:10
RT @EYellin: Cust. Service is only as good as a company's weakest #custserv comm. channel. Excellent post by @buchanla http://bit.ly/aqTp2d
tedcoine

Sep 02 20:24:22
Future of shopping centers is about creating experiences and place making. http://bit.ly/9LZV24 #shoppingcenter #retail #cem
EffectiveExp

Sep 02 19:23:18
TY for the RT @Choypw for the read and RT of the "fear of crowds" post
bsdalton

Sep 02 18:21:16
 
@GrahamHill @Brioneja here's 22 links in my delicious with the #value #co-creation tags.. http://bit.ly/aq6Jls
wimrampen

Sep 02 18:15:46
#VirginMedia - a customer’s perspective on Twitter service http://bit.ly/cUEr9p #custserv story by @buchanla
wimrampen

Sep 02 17:50:04
No, he didn't... http://ow.ly/2ycYo /via @Brandamentalist
MichaelHinshaw

Sep 02 17:43:30
RT @Marcio_Saito: Customers want to spread the good news - http://bit.ly/bHHx9G #crm #pr #scrm #e20 | Interesting thoughts #social #ecademy
chrisabutler

Sep 02 17:23:22
RT: Ten tips for customer engagement http://bit.ly/9gddrr #social #socmed #twitter
chrisabutler

Sep 02 17:10:04
Ways to demonstrate your long-term commitment to your team: http://bit.ly/9huPLT A new blog post from @Geoff_Snyder
KnowledgeBishop

Sep 02 17:05:04
RT @Customers_Shoes: Watch what you promise customers: "Promises may make friends, but 'tis performance that keeps them."
ericjacques

Sep 02 16:05:08
RT @Leadershipfreak: Your most powerful tool of influence is your ears not your tongue.
ericjacques

Sep 02 15:54:26
Twitter: Ten tips for customer engagement http://ht.ly/2yzWj #socmed #socialmedia
MyCustomer

Sep 02 15:40:26
4 Rotten B2B Marketing Thoughts to Avoid at All Cost (via @marketingprofs) http://ow.ly/2yzib
brandiheinz

Sep 02 15:15:09
Don't focus on past trends. Develop new trends. Wow the market! #cem #cxm
Choypw

Sep 02 15:13:02
In Brazil - Grant McCraken -Do not focus on fast trends. slow developing trends rule. Map them monitor them #cem #cxm #conarec
LiorStrativity

Sep 02 15:09:32
New Article 2009 consumer stats http://www.salesandmarketing.com/article/70-percent-consumers-will-pay-more-positive-experience #cem #cxm
LiorStrativity

Sep 02 15:05:32
Reach For The Skies: It's important to remember that we all learn from and build on others' accomplishments. http://bit.ly/a1QePI
richardbranson

Sep 02 15:05:26
Enoclophobia in Customer Service - the only thing we have to fear is... http://bit.ly/9kIWV0 #custserv
bsdalton

Sep 02 14:18:46
Breakdowns in customer experience exposed (New blog post w/ video) http://bit.ly/ceJfdL
TheForumCorp

Sep 02 14:14:48
I tweet because I want to learn, not because I want to be sold. #Twitter #business
Choypw

Sep 02 13:25:27
Thanks much Josh. RT @joshmackey @LindaIreland: New 'Stat of the week' When #customerexperience is UNimportant: http://bit.ly/9cFPUT #CEX
LindaIreland

Sep 02 13:20:06
@Choypw Truly appreciate your RT's! Hope all is well for you.
LindaIreland

Sep 02 12:57:29
RT @Choypw: RT @ericjacques: Why are my customers quietly defecting? http://ow.ly/2ypZe #custserv #customerservice #leadership
tedcoine

Sep 02 11:55:01
Was asked why I like lines of falling dominos. It's the impact on performance. Really: http://bit.ly/1dihTO
LindaIreland

Sep 02 11:43:52
Why are my customers quietly defecting? http://ow.ly/2ypZe #custserv #customerservice #leadership
ericjacques

Sep 02 11:41:35
Why are customers leaving? http://goo.gl/fb/HHU49
ericjacques

Sep 02 10:30:03
Why we must measure emotion – Steven & Qaalfa featured in Research article http://ow.ly/2ynoP
ColinShaw_CX

Sep 02 10:24:39
Connect is a rational act. Engage is an emotional move. #cem #cxm #communication @wimrampen
Choypw

Sep 02 10:23:24
@wimrampen lol!!!
Choypw

Sep 02 10:21:44
@Choypw we connected some time ago, and now I'm engaging you.. or did you engage me? ;)
wimrampen

Sep 02 10:16:55
Excellent #experience should be like "trouble": easy to get in hard to get out! #cem #cxm #crm
Choypw

Sep 02 10:14:19
What's the difference between "connect" and "engage?" #cem #cxm #marketing #communication
Choypw

Sep 02 10:10:02
RT @RussLoL: RT @DeliverBliss: 15 Truths About Customer Experience http://j.mp/91yMt6 /via @meannie
ErikPosthuma

Sep 02 09:02:27
When was the last time you thank someone? I mean... you really thank someone from the bottom of your heart? #custserv #life #management
Choypw

Sep 02 08:34:46
has had 5 *incredible* customer experiences w/@Nordstrom in a week. they earn and deserve their service reputation. thank you! #loyalty
dorafang

Sep 02 08:04:43
Management Tip: Instead of Avoiding Risk, Prepare for It http://s.hbr.org/blKS3D
HarvardBiz

Sep 02 07:35:43
@responsetek Thank you for the RT. Appreciate much!
Choypw

Sep 02 07:33:45
Focus on 3 experience drivers: WIIFM for People, Clear on Information, and Value on Deliverables-http://bit.ly/ah0pRE #cem #cex #stepbystep
Choypw

Sep 02 06:58:07
Good morning !What will you do today to improve your customer experience ? #cem #cex #stepbystep
EffectiveExp

Sep 02 06:57:05
Thx for RT's - appreciated @Choypw @aidankenny !
EffectiveExp

Sep 02 05:32:31
Advice for When You’re in a Challenging Situation http://bit.ly/bqIHMU
Brainzooming

Sep 02 02:45:47
Hyken Great tip for Customer Service too! RT @rory_vaden Sales tip: Be an expert on your competitors product.
Hyken

Sep 02 02:11:25
thx@tdebaillon @SemiraSK @lammiia @TheForumCorp @marciamarcia @NewSocialLearn @Choypw @GeorgeDearing @stevecunningham @elsua 4 RT/M today
BillIves

Sep 02 01:50:03
Key Factors in Coach-Client Relationship: http://ht.ly/2y9JE
kenblanchard

Sep 02 01:32:28
"The true purpose of a business is to get and keep a customer." - Theodore Leavitt
LindaIreland

Sep 02 01:05:02
True power is not found in controlling others but in controlling oneself. #leadership
KnowledgeBishop

Sep 01 23:45:02
RT @annfreise: JACK: Experience Brands | The ReeVitalization of the Reebok Brand http://shar.es/0pj7g
MichaelHinshaw

Sep 01 22:29:31
Positive customer experiences bring customer satisfaction http://goo.gl/fb/nzv3V #customerservice
YourCustomers

Sep 01 21:33:31
The Social Customer Engagement Index Whitepaper: Survey Results, Insights & Perspectives. http://bit.ly/9zljUv. #custserv #scrm
BrentLeary

Sep 01 20:30:07
People with humility don’t think less of themselves, they just think about themselves less.
kenblanchard

Sep 01 20:24:06
The Innovation Machine: how does your org effectively interconnect? http://bit.ly/agZSpM (via @Economist, hat tip @ATX)
frogdesign

Sep 01 19:35:04
Emotions, the missing ingredient to improve business performance | Beyond Philosophy http://ow.ly/2xNhK
ColinShaw_CX

Sep 01 19:13:19
You No Longer Control Your Company’s Brand http://om.ly/soRR via @FasTake < You should always own your brand, but with the customer in mind!
vanbael

Sep 01 19:08:43
@Choypw Thanks for your RT, Daryl. As always much appreciated!
vanbael

Sep 01 19:00:31
Bases covered! http://ow.ly/2y6eA RT @Choypw: Any touchpoint could endpoint w/o warning when #CEM goes from positive to negative.
responsetek

Sep 01 18:54:07
Any #touchpoint could be endpoint without warning when #experience goes from positive to negative. #cem #cxm
Choypw

Sep 01 17:51:04
Global Customer Research – putting numbers to customer experience | Beyond Philosophy http://ow.ly/2y3Hn
ColinShaw_CX

Sep 01 17:50:33
A Simpler Way to Make It Simple http://s.hbr.org/9nzhEX
HarvardBiz

Sep 01 17:14:55
Trust or Consequences: http://ht.ly/2y2lw
kenblanchard

Sep 01 16:40:51
The first #touchpoint does not happen physically but mentally. It always starts in the mind. #cem #cxm
Choypw

Sep 01 16:30:21
A revised picture of #influence & #empowerment http://bit.ly/cA2jw9 I learned a lot. Thx to @bsdalton @wimrampen @tdebaillon @LisaPetrilli
mich8elwu

Sep 01 16:19:02
Is it possible to be both amazed and disturbed at the same time? Dancing Merengue dog says yes: http://bit.ly/cyYCZK
zappos

Sep 01 14:05:06
POST: People first, then Objectives, Strategy, and Tactics. http://ow.ly/2xMK5
ErikPosthuma

Sep 01 13:41:37
What's easy to get in hard to get out? #wisdom
Choypw

Sep 01 13:01:31
Six ways to ensure time to think about your best customers http://goo.gl/fb/9WIu8 #customerservice
YourCustomers

Sep 01 12:52:52
Good article on inc.com: How to Deliver Great Customer Service http://tinyurl.com/3xt4mm6
Hyken

Sep 01 12:50:04
RT @Wize_Print_AZ: The State Of Customer Experience, 2010, Free Adobe Report http://t.co/q7GCyHj
ErikPosthuma

Sep 01 12:38:01
Emotionally intelligent invoice . . . http://bit.ly/cAgQ8P (via@hklefevre)
DanielPink

Sep 01 12:02:37
Understanding the Consumer of the Future #custsrv #servicedesign #consumer #recession - http://bit.ly/cF0miq
EffectiveExp

Sep 01 11:38:59
RT @Leadershipfreak: Your most powerful tool of influence is your ears not your tongue. < Excellent!
ericjacques

Sep 01 11:35:35
RT @Choypw: Excellent #custserv leads to great #experiences which can lead to mutually beneficial relationships
ericjacques

Sep 01 11:34:49
RT @ariegoldshlager: “The beginning of wisdom is a definition of terms.” – Socrates cc @Choypw
ericjacques

Sep 01 11:34:04
@Choypw Yes, we agree! Now that we have the definitions out of the way. Have a wonderful Wednesday Daryl!
ericjacques

Sep 01 11:19:22
If you don't know 5W1H of everything, you basically know nothing. Back to basics! #bizwiz #life #management
Choypw

Sep 01 11:17:30
It's impossible to design positive #experience without thorough understanding of 5W1H of #touchpoint. #cem #cxm #crm #scrm
Choypw

Sep 01 11:04:05
It's impossible to design #touchpoint, but there is every possibility to design #experience. #cem #cxm
Choypw

Sep 01 10:45:02
Design RT @Choypw: Should we design #experience, or just let it happen? #cem #cxm
ErikPosthuma

Sep 01 08:46:02
Management Tip: Be Sure You Have Your Employees' Backs http://s.hbr.org/dAB0Mk
HarvardBiz

Sep 01 06:23:32
In #experience we trust? #cem #cxm
Choypw

Sep 01 06:22:54
Should we design #experience, or just let it happen? #cem #cxm
Choypw

Sep 01 06:08:39
Should we design #experience? #cem #crm
Choypw

Sep 01 06:07:00
Excellent #custserv leads to great #experiences which can lead to mutually beneficial relationships @ericjacques | Chat with @vanbael in Jun
Choypw

Sep 01 04:41:22
"#scrm Keep loyal customers by avoiding 5 #custserv mistakes http://bit.ly/armgKl @parature #scrm #cem– CustomerTh... http://bit.ly/9AORHv"
SocialCRMExpert

Sep 01 03:50:03
Appreciate RTs @mikehenrysr @sarahokeefe @_StaceyChapman @thehrgoddess @vinokoor @sbrownehr @juliov27612 @mitwa_tw @Choypw
KnowledgeBishop

Sep 01 03:46:22
@ericjacques Agreed! #experience "design" should be outside-in.
Choypw

Sep 01 02:20:21
Appreciate RTs @mikehenrysr @sarahokeefe @_StaceyChapman @thehrgoddess @vinokoor @sbrownehr @juliov27612 @mitwa_tw @Choypw
KnowledgeBishop

Sep 01 02:06:31
@bsdalton Agree w/ that notion. Different customers can have different roles, may even get different (intrinsic/extrinsic) rewards #custserv
Reaburn

Sep 01 01:53:43
Customers show up to your business ready to work. Use their energy to provide their own experiences, and ideally, those of others. #custserv
Reaburn

Sep 01 01:33:27
When you find a brand advocate among your customer base, it's wise to provide some way to let them add #custserv value.
KnowledgeBishop

Sep 01 01:15:39
ROI each time customer answers another customer's question, saves cost of service call. Easy to quantify #custserv
bsdalton

Sep 01 01:11:20
Much knowledge of company's products resides outside co four walls. Crowdsourcing harnesses that knowledge #custserv
bsdalton

Sep 01 00:38:00
When 2 companies compete, it’s usually the one that understands the art of #service which leads to customer loyalty.
DisneyInstitute

Aug 31 23:47:55
@Choypw I think the confusion stems from the general misuse of terms. Cust exp is not cust service nor is it cust satisfaction. Re: my post
ericjacques

Aug 31 23:45:55
@Choypw Design & experience are different. 1 is planned the other happens. May be language but your English is good. ½
ericjacques

Aug 31 23:32:32
RT @tedcoine RT @Choypw: "Stay hungry. Stay foolish." Steve Jobs
joegerstandt

Aug 31 23:02:55
@ericjacques I hope it ain't the language issue here. Outside-in: firm needs to design #experience based on customer preference.
Choypw

Aug 31 21:37:49
@Choypw Yes, I remember. But cust exp is still more thn just outside-in for me. It covers even outside-only. How U feel due to other factors
ericjacques

Aug 31 19:40:04
RT @customerthink: Take your customer voice program to the next level http://bit.ly/aUdlwB @allegiancetweet #efm #custexp
LindaIreland

Aug 31 19:25:02
TY Bart! RT @bartdecraene: Great post > RT @LindaIreland The end in mind, and the stuff in the middle http://bit.ly/9d6xl9 #marketing #CEX
LindaIreland

Aug 31 18:44:40
Thanks for all of the RT! @mikehr09 @Choypw @StrategySummit
Hyken

Aug 31 18:32:58
Excellent post of tips for #customerservice by @NeilPatel Reading: Little Tricks to Get More Customers Smiling http://ow.ly/2xu9w #custserv
ericjacques

Aug 31 17:43:32
Experience Content Evolution's new sonic logo at http://bit.ly/dc6QIs
joepine

Aug 31 17:25:53
RT @GetBillG: highly recommended one of a kind learning experience on Experience Economy led by @joepine - 9/29-9/30 http://bit.ly/bqTbZH
joepine

Aug 31 17:10:06
RT @LeaderChat: Rules of Engagement--what role can corporate social responsibility play in building employee engagement http://ow.ly/2xldL
tedcoine

Aug 31 16:45:18
Leadership has ... ZERO ... to do with org charts. It can be practiced, for example, on Day #1 in any job at any age.
tom_peters

Aug 31 16:33:55
3 Phrases that Kill Customer Experience http://bit.ly/aHJ4ve /via @JeannieCW
DeliverBliss

Aug 31 16:26:42
#Experience model by Conifer Research: Entice>Enter>Engage>Exit>Extend-http://bit.ly/aPIF9T #cem #cxm #marketing #scrm #crm
Choypw

Aug 31 16:24:57
"Every experience has a beginning, a middle, an end, and transitions between these stages." Conifer Research #cem | #experience is a flow!
Choypw

Aug 31 16:22:17
Live each day as if it were your last. What have you got to lose?
J_Canfield

Aug 31 16:19:11
How to find buried treasure using experience maps-http://bit.ly/aPIF9T #cem #cxm #marketing
Choypw

Aug 31 16:16:42
Customer Experience Mapping-http://bit.ly/bZkvv0 #cem #cxm
Choypw

Aug 31 16:13:25
Customer Experience Map-http://bit.ly/aTT69H | Interesting!
Choypw

Aug 31 16:13:09
If a story is not about the hearer he will not listen...a great and interesting story is about everyone or it will not last. -J Steinbeck
MichaelHinshaw

Aug 31 16:07:00
An Innovation Lesson from Dr. Seuss http://s.hbr.org/de0QJK
HarvardBiz

Aug 31 16:05:38
A better way to measure shop floor costs http://bit.ly/9gMNUK
McKQuarterly

Aug 31 15:54:26
Thx for RTs! @TedCoine @Customer1CRM @HowSmartIsThat @SurveyGizmo @DeliverBliss @ChoyPW @SvcEssentials ... & @Twylah for Bloggers listing
WriteTheCompany

Aug 31 15:20:18
Innovators, You Need an Attitude Adjustment http://s.hbr.org/cP558d
HarvardBiz

Aug 31 14:06:30
@ericjacques We've discussed before, remember? I'm referring to the approach. What we do is inside-out. How they perceive is outside-in.
Choypw

Aug 31 14:05:11
How long before "out of touch" becomes "out of business?" #custserv #bizwiz
KnowledgeBishop

Aug 31 14:00:20
@Choypw I mean it simply exists. Customer experience is neither (or both) outside-in or inside-out. Outside-in normally refers to a process
ericjacques

Aug 31 13:38:36
post on @theforumcorp Blog Provides Thought Leadership in Learning Space and More http://bit.ly/bUPf3f
BillIves

Aug 31 13:16:14
Gracias for the RT luv friends! @SvcEssentials @tedcoine @choypw @fohboh #custserv
ty_sullivan

Aug 31 12:53:11
Cheers for the RTs! @PMLGroup @politicalworld @carredenis @media077 @Choypw @Houthum @hdbrandtalk @CreativeDynamix @deshocks @Real_Insights
thinktank_

Aug 31 12:52:23
This is a classic. You must watch this. The Conference Call http://ow.ly/2xgsY
ColinShaw_CX

Aug 31 12:36:46
@ericjacques What do you mean by "just is?" Which tweet are you referring to?
Choypw

Aug 31 11:41:22
RT @ArnoldBeekes: VALUE YOUR FRONTLINE EMPLOYEES #service #innovation http://t.co/IubYwai < Yes!
ericjacques

Aug 31 11:02:37
@Choypw No, customer experience "just is". It doesn't have to be planned and, unfortunately, usually isn't. Did I send you the link abt O-I?
ericjacques

Aug 31 10:44:01
How NOT to execute a retail #customerexperience - Service w/a snarl - funny, and very, very sad: http://bit.ly/9gmspu
LindaIreland

Aug 31 10:30:03
Community Managers: The key to your online Customer Experience http://ow.ly/2xbbC
ColinShaw_CX

Aug 31 10:19:01
Profits. Customer experiences. Do you find these to be a tradeoff, or is the later a path to the former?
LindaIreland

Aug 31 10:11:16
Spiro Spiliadis: RT @wimrampen: I'd rather see mapping Customer's Experiences & context before even thinking about... http://bit.ly/cUVayV
the_networks

Aug 31 09:55:02
#CEM RT @CrowdedHead: Design Of Little Things: small changes that dramatically improve the customer experience from @MichaelHinshaw -...
ErikPosthuma

Aug 31 08:50:02
Great tool RT @mickeylonchar: Creating 'Touch Point Personnas' to improve communication and customer experience. http://ht.ly/2wUrG
ErikPosthuma

Aug 31 07:44:36
Why Better Human Understanding is the Future of Business Success http://ht.ly/2xa0R TEDx New Str Event in London cc @RevezNexus
thinktank_

Aug 31 04:18:55
RT @JoAnneBerg: Excellent post this morning from Chris Brogan (social media expert par excellence) on email marketing. http://fb.me/HxR1PSZC
bcarroll7

Aug 31 04:17:30
@WriteTheCompany @Choypw Thanks for the RT!
bcarroll7

Aug 31 03:59:47
Glad to be one of your BFFs, Tristan! RT “@KnowledgeBishop: My Twitter BFFs: @lrmeyer747 @choypw (cont) http://tl.gd/3do3kf
iluvMarthasVY

Aug 31 03:51:43
My Twitter BFFs: @lrmeyer747 @choypw @tadams_inmind @rlmadman @juliov27612 @iluvmarthasvy @tedcoine. Find yours @ http://twitterbffs.com
KnowledgeBishop

Aug 31 03:38:31
The end in mind, and what’s in the middle. http://bit.ly/bsWKUf // A great post from @lindaireland
DeliverBliss

Aug 31 03:20:02
Grateful for RTs @JMonrouzeau @Choypw @brandleadership @juliov27612 @tadams_InMind @JohnJZiemba
KnowledgeBishop

Aug 31 02:50:02
TY for RTs and mentions @CarlThress @Twylah @bettylovell @choypw @iluvMarthasVY @lrmeyer747 @dmnguys @brandleadership
KnowledgeBishop

Aug 31 02:41:24
RT @tedcoine: RT @FohBoh: Leveraging Your WOW Factor in the Eyes of Your Guests, by @ty_sullivan http://bit.ly/c7epfZ #custserv #custserv
Choypw

Aug 31 02:35:02
Grateful for RTs @Choypw @lrmeyer747 @Houthum @juliov27612 @dmnguys @river_star @daqy @forwardemphasis @MaryAdams711@alaltenburg
KnowledgeBishop

Aug 31 02:30:55
@LindaIreland Not for those who truly understand the power of #cem.
Choypw

Aug 31 02:24:27
@Choypw Agree. Do you find leaders feel torn between profits and improving #CEX?
LindaIreland

Aug 31 02:21:54
@LindaIreland #cex will improve profits if it's done right. Else, erode. #cem
Choypw

Aug 31 02:20:02
Appreciate RTs @ericjacques @amidean @MarshaCollier @lrmeyer747 @Hof66 @Mr_hillard @zeesh2 @cegepta @juliov27612 @Choypw
KnowledgeBishop

Aug 31 02:05:50
Strengthening customer experiences. Improving profits. Are these a tradeoff? Your thoughts?
LindaIreland

Aug 31 01:54:21
RT @Choypw: @MichaelHinshaw: Design Of Little Things: small changes that dramatically improve the customer exper... http://ow.ly/2wNgn #cex
LindaIreland

Aug 31 01:34:18
Is there something wrong with #Twitter RT?
Choypw

Aug 31 01:28:19
A brand is nothing but just a name. It is what the firm does with it that defines a good or bad brand. #cem #cxm #branding
Choypw

Aug 31 01:23:32
A Brand is what what's created when your employee take action #cem #cxm #branding
LiorStrativity

Aug 31 01:13:25
A Brand is the sum total of all experiences delivered by employees #cem #cxm
LiorStrativity

Aug 31 00:15:52
RT @FohBoh: Leveraging Your WOW Factor in the Eyes of Your Guests, by @ty_sullivan http://bit.ly/c7epfZ #custserv #prscamp
tedcoine