27 June 2010

Tweets of 15-21 Jun 2010

Jun 21 22:25:21
Blog article - Staff engagement - the solution in challenging times: http://bit.ly/JKV2j
surveyemployees

Jun 21 21:35:10
RT @Reaburn @JenKuhnPR: Customer Experience in a Right Now Economy - http://tinyurl.com/2fvlfvy from @DeliverBliss #cem
MichaelHinshaw

Jun 21 21:31:11
The Balancing Act of Awareness http://su.pr/9GuSFu
YourCustomers

Jun 21 20:45:47
57% of firms have formalized VoC program, from new Temkin Group report, The Current State Of Customer Experience. http://www.temkingroup.com
btemkin

Jun 21 20:23:02
Our Effective Experiences (EE) blog starting at http://effectiveexperiences.wordpress.com
EffectiveExp

Jun 21 20:19:35
Introducing The Social Customer Engagement Index http://goo.gl/fb/Wc6HR #customerservice
YourCustomers

Jun 21 19:59:44
Email messages that include a social media sharing option generate 30% higher click-through rate: http://bit.ly/d1O7aS
MarketingProfs

Jun 21 19:46:43
Reward employees for delivering excellent customer service http://goo.gl/fb/vwR4h #customerservice
YourCustomers

Jun 21 19:35:32
50 tools you should own and how to use them http://idek.net/1uuC
GuyKawasaki

Jun 21 18:30:12
Thought provoking RT @geert_martens: Customer experience and the numbers game: http://bit.ly/dkekaQ
Toni_Newman

Jun 21 17:03:15
"Giving touchpoints meaning. Making brands matter." Continuum #cem #marketing #toex
Choypw

Jun 21 16:28:29
Think and Act Like Your Customers http://s.hbr.org/b9BzS2
HarvardBiz

Jun 21 14:50:40
Chinese proverb: Distant water won't help to put out a fire close at hand.
surveyemployees

Jun 21 14:46:45
Cause Marketing: Why Your Brand Should Have a Purpose http://adage.com/u/b547ja
ideationz

Jun 21 14:04:28
Only 3% of firms are customer-centric, from new Temkin Group report, The Current State Of Customer Experience. http://www.temkingroup.com
btemkin

Jun 21 13:35:00
RT @DanielPink What is the best way to prepare yourself for success? http://bit.ly/9m5KnS - Cool research building on Gladwell's Blink
TheForumCorp

Jun 21 13:20:18
Explore several employee engagement models: http://bit.ly/4avYY2
surveyemployees

Jun 21 13:20:03
Good overview of customer experience model http://ow.ly/2153f
Toni_Newman

Jun 21 13:04:52
Telling the Truth About Power http://s.hbr.org/b5uXAl
HarvardBiz

Jun 21 10:32:45
Why you follow? Because others follow? Why you unfollow? Because you don't really know why you followed? Stupid move! #trends #twitter
Choypw

Jun 21 10:10:18
Interesting article: http://rapidbi.com/management/leadership-models/
surveyemployees

Jun 21 09:11:11
Your Customers: Use Them or Lose Them-http://bit.ly/aiAOhF
Choypw

Jun 21 09:08:05
FedEx Delivers to Customer Touch Points-http://bit.ly/bnbg3b
Choypw

Jun 21 05:34:04
@JimJosephExp Sure. The book that I am thinking to co-write is on the different point-of-view from East and West on touchpoint experience.
Choypw

Jun 21 04:10:22
Good day! Smile!!!
Choypw

Jun 20 21:49:47
6 favorite quotes: Blame nobody. Expect nothing. Do something. (Bill Parcells, football coach)
tom_peters

Jun 20 21:48:57
6 favorite quotes: You miss 100% of the shots you don't take. (Wayne Gretzky)
tom_peters

Jun 20 21:47:43
6 favorite quotes: Reward excellent failures. Punish mediocre successes. (Phil Daniels, Aussie bizman)
tom_peters

Jun 20 21:46:52
6 favorite quotes: Ready. Fire. Aim. (Ross Perot)
tom_peters

Jun 20 20:14:06
Apple, the ultimate brand experience, ala BrandWeek: http://tinyurl.com/3xw9ugq
JimJosephExp

Jun 20 19:48:14
Consistent positive touchpoint experience is achieved by being consistently inconsistent. #touchpoint #cem #cxm #marketing #toex
Choypw

Jun 20 15:16:15
Looking at: Input or output?: Photo by Andres Rueda Business thinking is always focused on outputs. On results. On... http://bit.ly/cyhJhA
surveyemployees

Jun 20 13:02:42
@Choypw That could be very interesting ... let me know your thoughts after you read my book!
JimJosephExp

Jun 20 12:45:36
8 Ways to Create an "A Team." Great thoughts on #leadership at http://su.pr/1aVEay
YourCustomers

Jun 20 10:50:56
Those who like to work long hours are either unproductive or pretending they are very productive. #management
Choypw

Jun 20 10:44:03
@surveyemployees Those who like to work long hours are either unproductive or pretending they are very productive. #management
Choypw

Jun 20 10:05:21
Thought on Motivation: "Working long hours is not being motivated"
surveyemployees

Jun 20 10:05:13
RT @brunoaziza: C.K. Prahalad on the key drivers of value: ideas like co-creation redefine #innovation @http://ow.ly/1G5VS #innovation
GrahamHill

Jun 20 10:03:20
RT @fronteerstrat: RT @frankwatching What is the value of co-creation for organizations? http://bit.ly/d80hXe #cocreation
GrahamHill

Jun 20 06:49:37
The Winning Formula for brand experience: 1+1=Infinity. Consistent positive experience produces profitable sustainability. #cem #marketing
Choypw

Jun 20 06:45:59
The Winning Formula for customer experience: 1+1>2. Customer and firm co-create values which benefit everyone. #cem #marketing #toex
Choypw

Jun 20 06:41:01
The Winning Formula for employee experience: 1+1=1. Every employee is aligned with and engaged in "1" goal. #management #toex #cem #cxm
Choypw

Jun 20 05:13:33
iPhone is King, but paper is King of Kings. Not everyone owns an iPhone, but everyone writes on paper! #tech #iPhone #trends
Choypw

Jun 20 04:22:59
Now Trending on Mashable: "10 Fun Facts You Didn’t Know About Google" - http://bit.ly/98azRB
mashable

Jun 20 03:58:25
@JimJosephExp Hey Joseph... I'm going to get your book today... interested to co-write a book together for the China market?
Choypw

Jun 20 01:48:41
Kickball Draft Strategies - Nurturing Relationships... lasting relationships are based on shared experiences over time http://bit.ly/18osmI
AlanSee

Jun 20 00:00:18
Reading article: http://rapidbi.com/management/four-essentials-for-transfer-of-learning/
surveyemployees

Jun 19 23:01:17
For persuasion to be effective, three elements must be present: trust, logic and a tug at the emotions ...
AlanSee

Jun 19 22:00:08
"Ten Ways You Can Be More Persuasive" in a society drowned out by information, from @steveroesler. http://su.pr/7LM7p2
YourCustomers

Jun 19 21:31:41
Managing the Customer Experience http://su.pr/1SkZMu
YourCustomers

Jun 19 20:20:36
Email extinction? FB COO? Forget it! I believe it when we have the paperless world. #trends #facebook
Choypw

Jun 19 19:57:34
Enhanced Definition of Customer Experience http://goo.gl/fb/1JwNU #customerservice
YourCustomers

Jun 19 16:48:31
Why people unfollow you? Because you don't follow back. Stupid!
Choypw

Jun 19 16:40:32
13 Things Worth Knowing about Mario [infographic] http://is.gd/cVvbm
GuyKawasaki

Jun 19 15:45:06
Classic -> 25 Most Attractive Black & White Websites http://ow.ly/1WLdV
colourlovers

Jun 19 13:20:00
RT @winrampen: RT @mjayliebs: RT @CRMStrategies: A Tale of 2 Transactions & Implications 4 #NPS by @jayhawkscot http://ow.ly/20l1G @tedcoine
Reaburn

Jun 19 13:03:09
"Brand Masterclass - Delivering distinctive customer experiences: http://www.cim.co.uk/tandq/training/courses/0069.aspx"
CIMWorldwide

Jun 19 12:59:11
"Use Failure to Grow Your Business -
http://www.youtube.com/watch?v=M-91LvoyAZo&feature=channel"
CIMWorldwide

Jun 19 12:58:46
"Creating a Customer-Centric Business -
http://www.youtube.com/watch?v=W3tyEsTed4k&feature=channel"
CIMWorldwide

Jun 19 11:47:10
Humorous and useful post by @danariely = 7 habits of ineffective people http://bit.ly/9xXkaP
DonPeppers

Jun 19 08:15:03
There need not touchpoint if there is no next step. It's just one night stand after all. #toex #touchpoint
Choypw

Jun 19 07:54:57
"No finite point has meaning without an infinite reference point. - Jean-Paul Sartre"
philosophytweet

Jun 19 04:37:49
Time flies...
Choypw

Jun 19 03:37:00
Differently, but better, always better! RT @KristinaEvey: Treat your staff the way you want your customers to be treated, if not better.
Reaburn

Jun 18 19:30:16
Webinar on Complaints: Quantify the customer defection rate according to complaints process outcome vs. handling. http://ow.ly/2091X
ColinShaw_CX

Jun 18 19:12:52
RT @CRMStrategies: 8 common misconceptions about implementing CRM software | A good summary by @CRMAdvisor http://ow.ly/20ptf #crm
GrahamHill

Jun 18 18:51:45
@colourlovers Neither color nor symbol but brand. #marketing
Choypw

Jun 18 18:45:10
Interesting... What made famous logos – Color or symbol? http://ow.ly/1WL8V
colourlovers

Jun 18 18:39:23
RT @futurescape: RT @coachgoldsmith: Marketing in the Age of Turbulence http://goo.gl/fb/PNT82
GrahamHill

Jun 18 18:34:09
unfollowed more people including Barack Obama because he's irrelevant.
Choypw

Jun 18 18:23:32
just unfollowed @_robin_sharma because he's too hard sell instead of heart sell. #cem #cxm
Choypw

Jun 18 17:41:23
How do marketers define "engagement"? http://bit.ly/b9YCYk
MarketingProfs

Jun 18 17:38:20
@Choypw :)
chrisabutler

Jun 18 17:36:33
@chrisabutler Well... then there is rightly incorrect, and wrongly incorrect. :)
Choypw

Jun 18 17:13:41
Zappos Core Values-http://bit.ly/cGifR6
Choypw

Jun 18 17:07:56
Word of Mouth Has Changed, Sort Of http://ow.ly/20mtW #wom #cmo #marketing (ht @bcahill)
ekolsky

Jun 18 16:58:48
Creating Great Customer Experiences – It’s As Easy As ABC...... http://goo.gl/fb/zDtHh #customerservice
YourCustomers

Jun 18 16:52:25
RT @hackmanagement: Video: Joanna Barsh looks at leadership styles and explains why "There's no crying in business." http://bit.ly/bBJkAa
McKQuarterly

Jun 18 16:44:47
RT @Choypw: Wow... new experience from @Twitter... "Something is technically wrong." | Doesn't that just mean it is incorrect :) #scrm #cem
chrisabutler

Jun 18 16:42:53
Wow... that's a new experience from @Twitter... "Something is technically wrong." Still negative experience... but new negative. #scrm #cem
Choypw

Jun 18 16:33:32
Prof Bob Lusch on Service-Dominant Logic http://tinyurl.com/379otsg Youtube Part 3/3
GrahamHill

Jun 18 16:32:39
Prof Bob Lusch on Service-Dominant Logic http://tinyurl.com/33xrkuy Youtube Part 2/3
GrahamHill

Jun 18 16:32:07
Prof Bob Lusch on Service-Dominant Logic http://tinyurl.com/3y94pxa ...Youtube Part 1/3
GrahamHill

Jun 18 15:23:14
Is Microsoft an @emotivebrand, or functional brand? #marketing
Choypw

Jun 18 13:16:48
Learn from Saks CEO: Leadership => Culture => Effectiveness => Results. See new post: http://experiencematters.wordpress.com
btemkin

Jun 18 13:01:35
Leadership In the Age of Scarcity http://s.hbr.org/cmPCTo
HarvardBiz

Jun 18 12:50:21
"Awareness to Action: 4 Steps to Sell More By Getting Inside the Minds of Your Customers" from @designdamage http://su.pr/32hpwO
YourCustomers

Jun 18 12:47:23
Top story on MarketingProfs this week: Twitter 101: Seven Tips for Effective Marketing http://bit.ly/cI6kSF
MarketingProfs

Jun 18 12:21:12
What does it mean to be "transparent"? (via @charleneli) http://bit.ly/cEbm0j
MarketingProfs

Jun 18 11:08:04
RT @ariegoldshlager: Zealous Employees improve customers' perception (and sales) http://nyti.ms/duoX98
DonPeppers

Jun 18 07:55:33
Effective communication builds rapport; and rapport produces results. #management
Choypw

Jun 18 05:18:31
experience is like yin-yang. Without negative, there ain't positive. However, in extreme cases, what remains is neutral. #cem #cxm
Choypw

Jun 18 05:13:11
@OutsideInThink Appreciate your RT. :)
Choypw

Jun 18 05:01:44
RT @Choypw-Frankly... I miss "Twitter is over capacity..." Interesting... I miss those negative... http://dlvr.it/1pmN2 #OutsideInThink
OutsideInThink

Jun 18 03:20:45
Frankly... I miss "Twitter is over capacity..." Interesting... I miss those negative experiences... :) #scrm #cem #cxm
Choypw

Jun 18 03:19:35
Oh... just sent my 1,111 tweets...
Choypw

Jun 18 03:19:11
@Emotivebrand What's exactly is an emotive brand?
Choypw

Jun 17 20:24:35
What Simon says will inspire you to find your own, personal "why"... http://lnkd.in/wHkJtU http://lnkd.in/ardTmz
ideationz

Jun 17 20:03:26
The value of good employees in the age of social business http://bit.ly/aiwDcW #fb #in
armano

Jun 17 19:11:17
Emotive brands help align employees in the pursuit of superior service, outstanding collaboration and new idea generation.
Emotivebrand

Jun 17 18:55:32
6 ways to keep your best talent http://u.nu/4a62c
GuyKawasaki

Jun 17 18:54:58
New video, Excellence: Language Matters. Are you measuring whether things are "Insanely Great"? http://is.gd/cT8bC ^SD
tom_peters

Jun 17 17:49:10
What's New in Workplace Learning? Here's what our clients told us: http://www.forum.com/blog/ What would you add?
TheForumCorp

Jun 17 17:39:48
Trust is the foundation of transparency in communication. #management #leadership
Choypw

Jun 17 17:26:23
Stop complaining. Start appreciating. That's the basis for positive employee experience. #management #leadership
Choypw

Jun 17 16:13:02
Firm should not "employ" employees to work for them. Instead, it should provide a platform for them to work for themselves. #management
Choypw

Jun 17 12:06:48
Customer Experience in a Right Now Economy http://goo.gl/fb/Eex1B #customerservice
YourCustomers

Jun 17 11:36:57
Terrific post from @DeliverBliss at TSC: "Customer Experience in a Right Now Economy." http://su.pr/2Ui4y9 #crm #customerservice
YourCustomers

Jun 17 10:46:04
Is your brand dying? Are we in a ‘Brand Bubble’? | Beyond Philosophy http://ow.ly/1ZG5w
ColinShaw_CX

Jun 17 10:21:25
Esteban Kolsky: What is an Experience Continuum (and how do I get one)? http://bit.ly/bdOEAL || my article on MyCustomer.com
ekolsky

Jun 17 09:32:41
@Choypw Thanks for RT!
roygrubb

Jun 17 08:25:52
interesting read... http://bit.ly/btLCME #in
ireneclng

Jun 17 07:06:03
RT @roygrubb: Impact of methods of communication on Trust http://bit.ly/cjJyO5 #vpect
GrahamHill

Jun 17 06:13:44
@Toni_Newman Don't mention it. You've got some really great tweets!
Choypw

Jun 17 02:37:13
"A man who fears suffering is already suffering from what he fears. -
Michel de Montaigne"
philosophytweet

Jun 16 21:44:53
Why a customer complaint is really a gift http://bit.ly/cu0B5R
jackiehuba

Jun 16 20:53:22
Customer Feedback – What Does It All Really Mean? http://goo.gl/fb/VqCPv #customerservice
YourCustomers

Jun 16 20:52:53
@Choypw Thank you for the many retweets. I am so honored....
Toni_Newman

Jun 16 19:03:34
Yes! @Twitter is over capacity!!! Yes!!! Keep this negative experience going! #cex #scrm
Choypw

Jun 16 19:00:28
If happy employees make happy customers, then employees should always come first... and customers come second. #cex #cem #management
Choypw

Jun 16 18:14:28
What are the 3 critical success factors in managing customer experience? #cex #cem #custserv
Choypw

Jun 16 15:50:19
RT @vanbael @Choypw Excellent #custserv leads to great experiences, which can lead to mutually beneficial relationships. #cem
MichaelHinshaw

Jun 16 15:27:30
How do you sustain great customer experience? Read: The 4 Customer Experience Core Competencies. http://experiencematters.wordpress.com
btemkin

Jun 16 12:38:29
Employee satisfaction a key to exemplary customer service http://goo.gl/fb/R6Rh5 #customerservice
YourCustomers

Jun 16 12:24:48
The Three Roles of Great Entrepreneurs http://s.hbr.org/dxsoM5
HarvardBiz

Jun 16 11:48:49
Terrific tools more businesses should use. RT @wimrampen Customer Experience Mapping & Service Blueprinting http://bit.ly/94p0M9 #cex #cem
Reaburn

Jun 16 09:54:19
RT @wimrampen: RT @jhagel: Magic Relationship Ratio: Good relationships develop slowly, out of many little interactions http://bit.ly/cwnGas
GrahamHill

Jun 16 08:49:19
Thx @Choypw @aidankenny for RT's !
EffectiveExp

Jun 16 08:29:33
Management Tip: 3 Steps to Make Your New Hire Productive http://s.hbr.org/90Dpa5
HarvardBiz

Jun 16 06:26:36
is integrating RACI into PDCA... and it's fun doing that.
Choypw

Jun 16 06:26:25
Accountability is simply about knowing who will do what by when and how, and doing it right. #leadership #management
Choypw

Jun 16 04:49:07
"You ""know"" when you're dealing with a brand. You ""feel"" when it's an emotive brand. #brand #design"
Emotivebrand

Jun 16 04:27:17
Who's Leading Customer Experience Efforts?-http://bit.ly/9h9b1H
Choypw

Jun 16 04:00:32
Why groups fail to share information effectively http://u.nu/66nxb
GuyKawasaki

Jun 16 03:36:31
is making 5w1h count... where 5w1h is the little thing...
Choypw

Jun 16 03:35:19
Twitter is mostly one-way communication. Facebook is one-to-many. LinkedIn is many-to-many. #scrm #communication
Choypw

Jun 16 02:29:28
@MichaelHinshaw It's also important to know "when" to say no to a customer.
Choypw

Jun 16 02:22:41
Rory Sutherland: Sweat the small stuff-http://on.ted.com/8OqH
Choypw

Jun 15 20:40:32
How do culturally different people interpret nonverbal communication? http://u.nu/5vpxb
GuyKawasaki

Jun 15 20:30:28
Saying "No." to a customer is inevitable at some point. The key is in knowing what to say after that. http://ow.ly/1WhJI
MichaelHinshaw

Jun 15 19:23:06
A user's guide to #servicedesign: what, how, cases and more .... http://bit.ly/d9EEve
EffectiveExp

Jun 15 19:10:04
Delivering your smartphone customer experience | Beyond Philosophy http://ow.ly/1YJ3R
ColinShaw_CX

Jun 15 19:01:21
How to Translate Training into Results http://s.hbr.org/cztrQh
HarvardBiz

Jun 15 18:41:40
@Choypw Just worked for me but try this one http://bit.ly/bGNBMA
ExtremeGroup

Jun 15 18:30:02
Whitepaper: The Four Customer Experience Competencies by @btemkin http://ow.ly/1YSKT #scrm #cex #cem
CRMStrategies

Jun 15 17:24:46
is making little things count!
Choypw

Jun 15 17:16:01
LOVVVVED the Eight Stages of #SM Listening webinar by @jowyang on @marketingprofs Just downloaded slides. Great content http://bit.ly/diUIlT
michelletripp

Jun 15 17:05:10
RT @paulbarron: The Value of a Mastermind Team | Little Things Matter http://ow.ly/1YESr
Toni_Newman

Jun 15 16:01:42
Minimizing the know-do gap is important for achieving success, but it's more important to make sure that it's the "right" know. #management
Choypw

Jun 15 15:56:27
How difficult is it to check the link before tweeting? Bad link; bad experience. People know it, but they still do it. Rational move? #cem
Choypw

Jun 15 15:53:15
Interesting article on beyond ROI for #customerexperience: ROC, Return on Customer http://bit.ly/9k5SyC by @DonPeppers
Emma_Pickering

Jun 15 15:48:31
@ExtremeGroup Bad Link: http://bit.ly/9KEHzi
Choypw

Jun 15 15:44:34
Is @Twitter still in beta? If not, it should. @Twitter is the perfect example of why beta sucks. #cem
Choypw

Jun 15 15:42:35
I'll be surprised if I don't see "@Twitter is over capacity" tonight. @Twitter should keep this consistent negative experience. #cem
Choypw

Jun 15 15:31:35
Look forward to another "@Twitter is over capacity" soon.
Choypw

Jun 15 15:00:16
Credit Unions Lead Financial Institutions in Customer Experience Ratings http://ow.ly/1YF0f
Toni_Newman

Jun 15 14:00:12
A great example of how websites can drive customer engagement Izzy+ http://ow.ly/1YEPQ
Toni_Newman

Jun 15 13:32:24
As you climb the ladder of success, check occasionally to make sure it is leaning against the right wall. - Author unknown
abbyrohrer

Jun 15 13:00:07
Great read Retail a Real Proving Ground of Customer Experience http://blogs.bnet.com/customer-service/?p=1114
Toni_Newman

Jun 15 12:00:52
RT @innovate The Romance of Creativity http://bit.ly/ccDEJz
Toni_Newman

Jun 15 10:51:03
Does @Twitter understand what customer experience is? #cem
Choypw

Jun 15 10:48:34
If @Twitter is not ready, then shut it down and re-launch when repeated problems are fixed!
Choypw

Jun 15 10:41:59
How many more chances are you willing to give to Twitter before you completely give up?
Choypw

Jun 15 10:18:15
Measurement a must to improve performance - http://bit.ly/bfLDHj #mediapost via @CustomerProfit
Choypw

Jun 15 10:15:07
@Toni_Newman Thank you for the link.
Choypw

Jun 15 10:02:38
Any alternative to Twitter... it's a waste of time waiting for Twitter to provide quality service!
Choypw

Jun 15 10:00:07
Trouble on the High Street – The Experience of the Hard vs. Attentive Sell | Beyond Philosophy http://ow.ly/1Y6FW
ColinShaw_CX

Jun 15 09:14:30
RT @klaritidotcom: RT @Choypw: Changing the rules of competition by delighting customers http://icio.us/eomjv3 #strategy # via @ralph_ohr
dougbachelor

Jun 15 09:13:25
Customer Experience redesign in the #digital age by @TonyZambito - #cem #servicedesign http://bit.ly/dCyEiY
EffectiveExp

Jun 15 08:33:20
Management Tip: Prepare for the Next Defining Moment http://s.hbr.org/ccuO9z
HarvardBiz

Jun 15 07:56:03
RT @Choypw: Changing the rules of competition by delighting customers http://icio.us/eomjv3 #strategy # via @ralph_ohr
klaritidotcom

Jun 15 06:34:46
@mashable Do you know what's wrong with Twitter?
Choypw

Jun 15 06:32:08
Anyone knows what's happening here? Twitter is extremely unstable...
Choypw

Jun 15 06:19:45
All tweets are gone!!!
Choypw

Jun 15 06:00:39
How to jumpstart innovation and collaboration http://u.nu/84zvb
GuyKawasaki

Jun 15 05:29:07
Twitterisovercapacitytwitterisovercapacitytwitterisovercapacitytwitterisovercapacitytwitterisovercapacitytwitterisovercapacitytwitterisoverc
Choypw

Jun 15 05:09:52
RT @Choypw Whats wrong w/ Twitter I only have tweets up 2 19 mins ago. Is it time 2 give up Social Media Its jst not reliable. ;]
socialEspeaking

Jun 15 05:06:15
What's wrong with Twitter!? I only have tweets up to 19 mins ago. Is it time to give up Social Media? It's just not reliable.
Choypw

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